Venue
Cavendish Conference Centre
Cavendish Conference Centre, 22 Duchess Mews, Marylebone, London W1G 9DT, UK

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Event Date Wed Jun 5 BST (over 2 years ago)
In your timezone (EST): Wed Jun 5 3:30am - Wed Jun 5 11:35am
Location Cavendish Conference Centre
22 Duchess Mews, Marylebone, London W1G 9DT, UK
Region EMEA
Details

Following the sell-out success of our previous customer engagement events, this Summit will help you create and retain engaged, connected and happy customers today and tomorrow! Learn how leading UK retailers are deploying winning customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace.

The day is designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the day. There will also be an opportunity to network during the coffee and lunch breaks, and also at the end of the day.

Attend this interactive, retailer-led event to find out how to:
• Customer engagement transformation in retail - engage your people and your customers
• Become a trusted partner for customers in their purchasing decisions
• Achieve customer centricity and customer experience excellence
• Gain in-depth customer insight with optimised data and analytics for high-impact CX
• Drive consistent, seamless omnichannel experiences across all touch points and services
• Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
• Get the necessary infrastructure in place to capture data about shopping behaviours in the store

Speakers

2019 Speakers

Steve Kato-Spyrou
UX Manager

Katie Gritt
Social Media, Content & PR Manager, Entertainer

Jo Moran
Head of Customer Service, M&S

Jo Causon
Chief Executive Officer, The Institute of Customer Service

Jim Warren
Vice President Marketing, Bloom & Wild

Charles Henri Duclos
Digital & Store Concept Coordinator, Decathlon

Lee Woodward
Former Global Chief Experience Officer, Crabtree & Evelyn

Aaron Chatterley
Founder & Deputy Chairman, FeeUnique

Alexandra Simion
Head of Marketing, BrandAlley

Kirsten Pottinger
Head of Global Partnerships and Wholesale, FatFace

David Longmore
Deputy Director Retail Sales Operations - Retail & Trading, Barbados

Rupert Whitehead
Strategic Partnerships Manager, Google

Meg Ellis
Commercial & Marketing Director, Honest Burgers

Laura Harborne
Head of Customer, TheWorks

Carol Savage
Customer & Growth Director, Look Fabulous Forever

Tim Atkinson
Business Development Manager - Communications Products & Services EMEA, Google

Bryan Roberts
Global Insights Director, TCC

Ian Tomlinson
Chief Executive Officer, Cybertill

Gary Topiol
Chief Executive Officer, Maru Matchbox

Chris Venus
Vice President Professional Services, Commercial

Alan Holcroft
Sales Director - Northern Europe, Cegid

Darren Williams
Customer Retail Expert, DW

Sponsors & Partners

2019 Partners

• Cybertill
• Calabrio
• HTK Ltd
• TCC
• Mention Me
• Oracle Netsuite
• Cegid
• Maru/Matchbox
• Conversocial
• TTEC
• Reputation