Customer Experience and Digital Banking USA 2022 | cefpro | 1 November 2022 | etc.venues 601 Lexington Avenue, 601 Lexington Ave, New York, NY 10022, USA

Key Highlights Include:

CUSTOMER EXPERIENCE & BEHAVIOR
Understanding the evolution of customer expectations and behavior and how to balance convenience with security

DIGITIZATION & DIGITAL BANKING
Creating a more holistic end to end journey for customers through digitization transformation

METAVERSE OPPORTUNITIES
Addressing the implications and opportunities of the metaverse across financial services

AI & MACHINE LEARNING
Understanding regulatory requirements for AI and machine learning and how it can help enhance customer experience

OPEN BANKING
Reviewing the opportunities of open banking and how it can enhance customer experience through APIs

PAYMENTS
Assessing digital payment methods and the movement towards to a real time payment environment

DATA
Streamlining a digital environment with the use of data insights and analytic capabilities

FINTECH & MICROSERVICES
Leveraging the integration of fintech and microservices to provide a seamless consumer experience

2022 Speakers

Jonathan Alloy
Vice President, Design Thinking , Credit Suisse

Mike Balsam
Senior Manager, Wealth Digital and Innovation – Strategy, Digital and Innovation, Wells Fargo

Tibor Bartels
Head of Transaction Services Americas, ING

Mallika Daswani
Commercial Digital Platforms & Open Banking Lead, TD Bank – TBC

Stephen Gannon
Partner , Davis Wright Tremaine LLP

Avi Greenfield
VP of Product Management, CXM , Quadient

Ruchi Gupta
Head of Enterprise Digitization, People’s United Bank, a Division of M&T

Abhishek Kodi
VP, Principal Business Architect (AI/ML), BNY Mellon

Konstantin Konstantinovsky
Senior Vice President, IDB Bank

Michael Ivie
Managing Partner, Head of Financial Services Consulting, Phyton Consulting

Jim Maimone
SVP, Payments Solutions Consultant, Citizens Bank

Mayank Mishra
Former Managing Director, Global Head Digital Channels, Citi

Kristen Mountford
Executive Director, Private Bank Digital,, JP Morgan Chase

Saurav Mukherjee
Vice President, Corporate Treasury, Goldman Sachs

Miguel Navarro
Executive Technology Leader and Patented Inventor

Curt Queyrouze
President , Coastal Bank, Coastal Financial Corporation

Allan Rayson
EVP, CTO, Chief Innovation Officer, Encore Bank

Joe Rodriguez
Managing Director, Financial Services, Cloudera

Kai Schrimpf
Global Head of Transaction Monitoring, UBS

Anish Shah
Managing Director, Head of Product and Digital, BNY Mellon

Matthaeus Sielecki (PhD)
Cash Management Solutions Director, Deutsche Bank

John Stewart
Global Head of Commercialization, Bank of America

Patricia Tripar
SVP, Head of Commercial Payments at TD, TD Bank

Jonas Vernon Ng
COO Laurel Road, a division of KeyBank, KeyBank

Fulco Werner
Director Transaction Services, ING

Alex Yang
Director, Connected Banking, Bank of America

2022 Sponsors

CO-SPONSORS:
• Experian
• Phyton
• Quadient

ASSOCIATE SPONSORS:
• Cloudera
• Davis Wright Tremaine LLP