Customer Experience Conference 2021 | Life Office Management Association (LOMA) | 10 March 2021 | Virtual

The 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Who Attends?
Financial services professionals in the areas of claims, customer service, IT, marketing, and new business.

Highlights:
Customer experience is at the very top of everyone’s priority list — from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and create competitive advantage by putting customers first.

For many businesses, customer experience is just a buzzword, either because they believe it’s a passing fad or because they have no idea how to apply the concept. Unfortunately, the companies ignoring the customer experience will find it increasingly difficult to compete because it has become more important than the products you offer. Now, it’s all about the experience.

Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

2021 Speakers

Bruce Belfiore
Senior Research Executive & CEO, BenchmarkPortal

Jena L. Kennedy
Director of Strategy, Life Insurance, LexisNexis

Colin Shaw
Founder & CEO, Beyond Philosophy

Brendan Yeager
Director, Dalbar, Inc.

Horst Schulze
Founder, Former Chairman, & CEO, Capella Hotel Group

2021 Sponsors

• Dalbar
• LexisNexis Risk Solutions
• Pindrop