Customer Experience Exchange for Banking Financial Services and Insurance (CX BFSI Exchange) 2019 | IQPC | 26 February 2019 | Hilton London Syon Park, Park Rd, Brentford TW8 8JF, UK
Venue
Hilton London Syon Park
Hilton London Syon Park, Park Rd, Brentford TW8 8JF, UK
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| Event Date |
Tue Feb 26 GMT - Wed Feb 27 GMT (almost 6 years ago)
In your timezone (EST): Tue Feb 26 3:00am - Wed Feb 27 12:00pm |
| Location |
Hilton London Syon Park
Park Rd, Brentford TW8 8JF, UK |
| Region | EMEA |
Details
Whether you’re struggling with Nps scores, looking to restructure your Cx strategy, personalising and humanising your digital Cx or in need of employee engagement initiatives, the Customer Experience Exchange Bfsi brings you case studies on digital and culture transformation from the industry’s leaders. The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. In 2019, we will be connecting the most senior executives within the Bfsi industry, as well as the most recommended solution providers in the Cx space. Join us to gain insight into the most innovative and forward-thinking companies in Bfsi and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Speakers
2019 Speakers
Caroline Wells
Co-Founder, MeIncluded
Michael Sicsic
Head of Retail General Insurance & Protection / Supervision – Retail & Authorisations, Financial Conduct Authority
Darrell Sansom
Chief Customer & Innovation Officer, AXA UK and Ireland
Lance Gruner
Executive Vice President, Global Customer Care, MasterCard
Pete Markey
Chief Marketing Officer, TSB Bank
Laura Joseph
Director of Digital Products and Propositions, Barclays
Martijn Moerbeek
Group Digital Strategy and Innovation Director, Legal & General
Kristen Bennie
Head of Open Experience, RBS
Rodney Assock
Operational Services Director, LV=
Rachel Haworth
Customer Experience Director, Coventry Building Society
Martin Dowson
Interim Director - Design Systems, Lloyds Banking Group
Nikki Marsh
Director of Customer and Digital, Leeds Building Society
John James
Head of Digital Product, First Direct
Petra Mengelt
Director, B2B, Mash
David Ruiz
Head of Design and CX, Orange Bank
Rachel Adelman
Head of Customer Experience, Curve
James Dodkins
Founder and Customer Experience Rockstar, ROCKSTAR CX
Simon Chapman
Co-Founder, MeIncluded
Andrew Stevens
Global Banking Expert, Quadient
Richard Owen
Founder & Chief Executive Officer, OWEN CX Group
Yvette Wise
Sales Director, Blue Sky
Chris Murphy
Senior Director of Product Marketing, Smart Communications
Sponsors & Partners
2019 Sponsors
• Stratifyd
• Blue Prism
• LivePerson
• Quadient
• Smart Communications
• Luminoso
• Retro Rabbit
• Intradiem
• InMoment
• KPMG
• Aptean
• Transversal
• Content Guru
• TTEC
• Messagepoint
• IMImobile
• ContentSquare
• Firstsource
• Tealium