Customer Experience Exchange for Retail UK 2018 | International Quality & Productivity Center | 4 July 2018 | London, UK
Venue
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| Event Date |
Wed Jul 4 BST - Thu Jul 5 BST (over 6 years ago)
In your timezone (EST): Wed Jul 4 12:00am - Thu Jul 5 12:00am |
| Location | London, UK |
| Region | EMEA |
Details
Shaping the Retail Landscape In 2018 & Beyond
The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from FTSE, Fortune & European 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.
Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:
• Hear inspirational stories from world leading retailers, including Zalando, William Hill, Adidas and more.
• Stay competitive and stay ahead by examining the latest CX technology innovations.
• Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment.
Key topics of discussion:
• Customer Experience In the Digital Age
• Leveraging Retail Channels For Competitive Success
• From Customer Strategy to Action
• Customer Trust And Loyalty
Europe’s Leading Retail Focused Customer Experience Event.
• 80- C-Level Attendees
• 20- Leading Industry Speakers
• 15- Innovate Solution Providers
• 20- Interactive Sessions
Speakers
2018 Speakers
Melanie Kleeman
Head of Customer Experience, IKEA
Scott Barker
Head of Customer Service, Missguided
Andrew Mann
Vice President Insight, Pricing & Digital CRM, Asda
Paul Shipton
Head of UK Contact Centres, Coca-Cola Enterprises
Meltem Karahan
VP, Consumer Insights, Carlsberg
Mark Billingham
Group Customer Service Director, Shop Direct
Angela Porter
Head of Marketing, Dunelm
Claire Hill
Customer Experience Director, Express Gifts
Marta Pogroszewska
Retail Director, Gail's Bakery
Sophie Crosby
Formerly SVP Insight & Marketing, Ticketmaster
John Marsden
Sales Director – EMEA, iovation
Kate Mitchell
Head of Ecommerce, Steinhoff UK Retail Ltd
Laetitia Segonzac
Marketing & Digital Director, Galaries Lafayette
2017 Speakers
Event Chair
Tealium
Lee Woodard
Global Chief Experience Officer (CXO), Crabtree & Evelyn
Lysa Hardy
Chief Customer Officer, Joules
Mark Dunhill
Chief Executive Officer, Whittard of Chelsea
Jack Ismail
Director of Retail Operations, Specsavers
Kate Maher
Senior Director, Retail Concept Creation, Adidas
Sean Moore
Customer Experience Director, William Hill
Helen Baynes
Head of Premium Customer Strategy, Net-A-Porter
Asif Mukhtar
Head of Sales and Service Outsourcing, Shop Direct
Charlotte Ellis
Customer Director, Karen Millen
David Green
Managing Director, GB Group
Arjé Cahn
CTO Bloomreach Experience, Bloomreach
Nick Buxton
Associate Sales Director, Redeye
Alan Redman
Chair, Criterion
Yasmeen Ahmad
Think Big Analytics Director, Teradata
Sponsors & Partners
2018 Sponsors and Partners
SILVER PLUS SPONSORS:
• iovation
SILVER SPONSORS:
• West
• [24]7 ai
• Conversocial
• Axim Global
• Chattermill
• Medallia
• Ometria
• RichRelevance
• SITECORE
• Soundtrack
• TokyWoky
• Transversal
BRONZE PLUS SPONSORS:
• Neustar
BRONZE SPONSORS:
• Objectivity
• Mubaloo
• Opinsta
• SMG