Virtual Event

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Thu Oct 21 UTC (in 3 days)
In your timezone (EDT): Thu Oct 21 4:00am - Thu Oct 21 12:45pm
Location Virtual Event
Region All

Arena International is delighted to launch the inaugural Customer Experience in Financial Services conference, arriving on screens as a virtual experience for 2021. Building upon key themes across our financial services portfolio, the event will offer a dedicated space to explore next-level thinking and innovation transforming how the sector delivers excellence in client service.

With expert speakers from the leading global financial institutions, attendees will gain exclusive insight into the exciting initiatives in customer-centric transformation and digitalisation. With presentations and panel discussions on FinTech partnerships, Big Data, customer journeys, digital banking, and more, the day is an unmissable opportunity for financial services professionals to stay on top of the latest advancements in the industry.


2021 Speakers

Ranila Ravi-Burslem
SME Solutions Director, Corporate, UK Insurance, Aviva

Anthony Flack
Head of Digital Delivery, Santander

Daniel Globerson
Head of Bank of API’s, NatWest

Stephanie Pelsmakers
Customer Experience Lead Netherlands & Belgium, ING

Benoit Strek
Program Director - Artificial Intelligence, BNP Paribas

Sandra Lam
Senior Vice President, Innovation Catalyst and Fintech Partnership Lead, Citi

Subir Chandra
Head of Data and Digital, C&EX, Finance Governance, CBO and T&O COO, DBS Bank

Marina Kalinina
User Experience Lead, Allianz Deutschland AG

Geraldine Maringo
Chief Product Owner - Engagement Platform, Nationwide Building Society

Francis Rodrigues
SVP- E-Commerce and Digital Marketing, HDFCLife

Stephen Walker
Lead Analyst, Thematic & Fintech Research, GlobalData

Vinícius Zamperlini
Head of Cloud Customer Experience, ING

Frank Burnett-Alleyne
Director, Banking and Financial Services, Artificial Solutions

Nikhita Iyar
Head of Strategic Business Development, Moxtra

Stina Söderqvist

Sponsors & Partners

2021 Sponsors


• Moxtra
• Unblu

• Dreams
• Verint

• Backbase

• Acquia
• Enate