Customer Experience Innovation & Tech Fest 2018 | The Eventful Group | 30 July 2018 | Pullman Melbourne Albert Park, 65 Queens Rd, Albert Park VIC 3004, Australia
Venue
Pullman Melbourne Albert Park
Pullman Melbourne Albert Park, 65 Queens Rd, Albert Park VIC 3004, Australia
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| Event Date |
Mon Jul 30 HKT - Tue Jul 31 HKT (over 6 years ago)
In your timezone (EST): Mon Jul 30 12:00am - Tue Jul 31 12:00am |
| Location |
Pullman Melbourne Albert Park
65 Queens Rd, Albert Park VIC 3004, Australia |
| Region | APAC |
Details
The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest - in Partnership with the Customer Service Institute of Australia.
HOT TOPICS
These hot topics have evolved from 6 months of face-to-face research with 80+ industry professionals speaking their mind and sharing their challenges, trends and innovation investment plans.
• Getting Key Buy-in for Funding and Investment in Innovation
• Succeeding in Change Management and Overcoming Fatigue
• Creating a True Customer-Centric Culture
• Translating Data into Customer Insight
• Making Lasting Vendor Relationships
• Reacting to the Current Technology Landscape
Speakers
2018 Speakers
Ana Brant
Director of Global Guest Experience & Innovation, Dorchester Collection
Alex Genov
Head of Customer Research, Zappos
Wally Brill
Head of Conversation Design Advocacy & Education, Google
Dr JT Kostman
AI Expert and Data Strategist, AI Symbiote
Kshira Saagar
Head of Data Sciences and Analytics, THE ICONIC
Heather Figallo
Sr. Director, Innovation, Design & Entrepreneurship - Southwest Airlines
Tom Champion
Senior Analyst, Forrester
Gaetan Germain
Senior Manager – Service Design, Optus
Meghan White
General Manager CX/UX and Design, Spark NZ
Sam Harris
General Manager - Insights and Customer Experience, HESTA
Professor Paddy Upton
Human Performance Expert and International Cricket Coach
Russell Schulman
Chief Marketing Officer, AUNZ, Krispy Kreme Australia & New Zealand
Anouche Newman
CEO, Customer Service Institute of Australia (CSIA)
Robert Glennon
Group Director Customer Experience, MyRepublic
Brad Howarth
Journalist and Commentator
Andrew McGuigan
CEO, Krispy Kreme
Eric Morris
CEO, The PAS Group
Scott Downing
Chief Customer Officer, Rockend
d'Artagnan Kennedy
Continuous Improvement Specialist People Support, The Warehouse Group (NZ)
Greg Cross
Co-Founder/Chief Business Officer, Soul Machines (NZ)
Tomas Jajesnica
Chief Meditation Officer, www.MrMeditate.com
Fiona Weston
Founder of ‘Your Health Coach’ - Yoga, Pilates & Meditation Instructor and Health Coach
Jane Treadwell-Hoye
Co-Founder and CEO 0.Corporate (NZ)
Clarissa Keil
Founder and Managing Director, Two Griffins
Sponsors & Partners
2018 Sponsors and Partners
PREMIER PARTNERS:
• salesforce
• Maritz CX
TRANSFORMATION PARTNERS:
• ZOHO Desk
• Optimizely
• inmoment
• freshworks
• zendesk
• usabilla
• VISIONCRITICAL
• servicenow
INTERACTION PARTNER:
• resonate
EXHIBITOR:
• Adobe
• Confirmit
IN PARTNERSHIP WITH:
• csia