Customer Experience Leaders Exchange 2019 | International Quality and Productivity Center | 20 November 2019 | RACV Goldfields Resort, Ballarat, VIC, 1500 Midland Hwy, Creswick VIC 3363, Australia

Venue
RACV Goldfields Resort, Ballarat, VIC
RACV Goldfields Resort, Ballarat, VIC, 1500 Midland Hwy, Creswick VIC 3363, Australia

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Event Date Wed Nov 20 AEST - Fri Nov 22 AEST (about 5 years ago)
In your timezone (EST): Wed Nov 20 2:00am - Fri Nov 22 2:00am
Location RACV Goldfields Resort, Ballarat, VIC
1500 Midland Hwy, Creswick VIC 3363, Australia
Region APAC
Details

Today, as products and services become more commoditised and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the differentiating factor between success and failure.

Companies that create exceptional customer experiences can set themselves apart from their competitors, increase loyalty and drive revenue growth.

The Customer Experience Management Exchange is an invite only event where Australasia’s top executives responsible for customer experience meet, get inspired, and develop strategies for 2019 and beyond.

It’s where CX leaders from across multiple industries come to share best practice in an intimate peer-to-peer format - and learn about the latest CX solutions through brokered high level meetings and interactive discussions.

Speakers

2019 Speakers

Jay Sellick
Chief Customer Officer, Sportsbet

Lisa Dowie
Chief Customer Officer, PEXA

Charles Weiser
Head of Customer Experience, Digital Consumer Group, Consumer Australia, Optus

Jill Baptist
Executive General Manager – Customer Futures, IAG

Van Dissing
Program Director, Service Revolution Transformation, BT Financial Group

Sarah Graham
Head of Customer Experience Initiatives, NAB

Kylee Clydesdale
Senior Manager, CX Capability and Transformation - Client Experience & Marketing, AMP

Timothy Naylor
Head of Customer Strategy & Insights, AGL Energy

Paul Jenzen
Senior Manager CRM & Customer Experience, Hyundai Motor Company Australia

Olivia Dickinson
Digital & Communications Marketing Manager, Chobani

Jenni Taylor
Head of Customer Strategy and Experience, Pepper Money

Elyssia Clark
Head of Customer Insights & Analytics, SEEK Limited

Joanne Thrift
Chief Customer Experience Officer, Pepper Financial Services Group

David Henderson
Director, Marketing, Vicinity Centres

Frazer Adnam
CRM Marketing Director, Afterpay

Candice Pendergast
Head of Customer Insights, Harvey Norman

Sponsors & Partners

2019 Sponsors & Exhibitors

• Cisco
• freshworks
• Confirmit
• Zendesk
• TTEC
• Syple Technology
• Bold360 - LogMeIn
• Signavio
• GMG Digital
ServiceNow