Customer Experience Management - Lead it Or Lose It 2024 | Independent Community Bankers of America (ICBA) | 23 April 2024 | Webinar
Venue
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| Event Date |
Wed Apr 24 UTC (8 months ago)
In your timezone (EST): Tue Apr 23 8:00pm - Tue Apr 23 8:00pm |
| Location | Webinar |
| Region | All |
Details
Customer interactions, previously limited to the telephone or in-person at a branch, are expanding to encompass all transactions, touch points, communications, and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments.
Learn how to take a strategic approach to delivering your desired customer experience. Designed for middle and senior managers, the curriculum focuses on the importance of leading a culture that intentionally manages the desired customer experience.
Learning Objectives:
• Develop a strategic approach to delivering your desired customer experience.
• Learn how to manage your customer’s entire journey.
• Lead a culture that manages the desired customer experience.
Who should attend:
• Middle and Senior Managers
• Communication
• Marketing Leaders
Speakers
2024 Speakers
Tom Hershberger
Chief Executive Officer, Cross Financial
Kyle Hershberger
President, Cross Financial