Customer Experience Summit VIC 2023 | Forefront ...

Venue

Marvel Stadium

Marvel Stadium, 740 Bourke St, Docklands VIC 3008, Australia

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Event Date	Wed Oct 18 AEDT (about 1 year ago) In your timezone (EST): Tue Oct 17 9:00am - Tue Oct 17 9:00am
Location	Marvel Stadium 740 Bourke St, Docklands VIC 3008, Australia
Region	APAC

Details

With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever.

The last couple of years has seen a massive increase in companywide buy in around CX design & implementation. Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.

The summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and get continuous executive buy in for improved customer satisfaction and business outcomes.

Who Attends
• Chief Customer Officer
• Heads of Customer Experience
• Heads of Customer Service
• Heads of Contact Centres
• Heads of Digital
• Heads of Marketing

Speakers

2023 Speakers

Esmé Eterovic
Head of Marketing & Digital, TelstraSuper

Liza Gunn
GM Customer Service & Continuous Improvement, NZ Post

Jean-Luc Ambrosi
Chief Experience Officer, CareSuper

Mia Lloyd
GM Customer Loyalty, Trade, Planning & Insights, Coles Liquor

Nadia Hudson
GM Customer Experience, Aussie Broadband

Blessie Javellana
Head of Customer Experience, AGL

Sponsors & Partners

2023 Sponsors

• Resolution Digital
• Humint Labs
• Optimizely
• Nice CX
• Verint
• DataCom
• Bound

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