Customer Experience Transformation: Insurance | 20 June 2017 | London, United Kingdom
Venue
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| Event Date |
Tue Jun 20 BST - Wed Jun 21 BST (over 7 years ago)
In your timezone (EST): Tue Jun 20 12:00am - Wed Jun 21 12:00am |
| Location | London, United Kingdom |
| Region | EMEA |
Details
Engaging customers to reduce churn and differentiate from competitors
The insurance industry is consistently ranked as one of the worst for customer experience. Unbelievably only 16% of customers surveyed in 2016 said they would buy more products from their current insurance provider.
Yet insurance executives are fast realizing that the leading carriers are the ones delivering customer experiences that inspire loyalty and attract new customers frustrated by their experiences with their current providers. AXA’s €200 million venture capital fund to improve customer experience is a case in point.
Speakers
Firuzan Iscan
Head of Customer Experience Implementation
Jenny Burns
Director of Brand and Customer Experience
Just.
David Nottingham
Head of Customer Propositions
Wesleyan Assurance Society
Tina Dorrington
Customer Experience Manager
Domestic & General
Brigitte Small
CEO
Arowana
Paul Allen
Director
Comotion
Natacha Moinard
Head of Customer Care
Swiss Life
Agnieszka Tober-Buszman
Head of Customer Operations
AXA
Helene Gullen
Head of Customer Experience
Unum
Adam Jacobsen
Director of Customer Experience
Sven Schultheiss
Head of Customer Centricity & Quality Management
Jimmy Williams
CEO
Urban Jungle
Giulia Ajello
Senior Development Strategy Manager
Prudential
Ingrid Woodward
Former Global Customer Operations Director
AIG
Denise McQuaid
Director of Innovation
Comotion
Enrique Gomez Alonso
Chief Customer Officer
Zurich Spain
Tobias Taupitz
CEO
Insure A Thing
Alan Jackson
Customer Experience Manager
AXA
Sponsors & Partners
Confirmit
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