Customer experience webinar series: CX - Delivering cultural change 2019 | Efma | 4 July 2019 |
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| Event Date | Thu Jul 4 EDT (over 5 years ago) |
| Region | All |
Details
Banks face new pressures and opportunities as the financial industry continues to transform, but their focus on the customer experience remains constant. Rapidly growing technologies such as artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain hold great potential in enabling the delivery of a seamless, personalized experience through the different channels. In this rapidly evolving environment, banks need to find new ways to innovate, to position towards fintech, to collaborate and distribute financial products and services.
Speakers
2019 Speakers
John Berry
Senior Advisor, Efma
Vikram Krishna
Executive Vice President, Head of Group Marketing & Customer Experience, Emirates NBD