Customer360 Africa 2023 | Corinium Global Intelligence | 19 June 2023 | Virtual Event
Venue
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Jun 20 SAST - Wed Jun 21 SAST (over 1 year ago)
In your timezone (EST): Mon Jun 19 6:00pm - Tue Jun 20 6:00pm |
| Location | Virtual Event |
| Region | EMEA |
Details
It is built for customer experience and services leaders in Africa looking to leverage a concrete CX strategy as a competitive advantage. This 1 day event is packed with insights to enable leaders to unpack the accelerated changes and trends in the industry.
By exploring case studies covering humanization & personalization, AI & ML, Attribution, CDP and customer journey mapping, Customer360 will provide you with all the tools you need to deliver an impactful, measurable, and profitable Customer Experience.
Revolutionize your customer journey through innovation and strategies from 20+ industry leaders and innovators.
• Network and connect with high profile industry players IN PERSON
• Three-part programme focused on transformation, innovation and alignment in your customer strategy and journey
• Find out how leading brands use emerging technologies like AI and CDP to elevate customer experience and service
• Grasp how best to optimise your tech stack to create bigger results with less costs
• Learn how best to integrate different departments in pursuing the common goal of customer experience and service excellence
Who Should Attend?
• Chief Experience Officer
• Chief Customer Officer
• CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics
• CX Technology
• Chief Customer Officer
• CEOs
• COOs
Speakers
2023 Speakers
Douglas Van Wyk
Regional Manager SADC, Infobip
Narelle Fortescue
Customer Strategist, Powerlink Queensland
Steve Bell
VP, Verint Customer Solutions
Douglas McNeilage
Regional Director, Verint South Africa
Wilma Burger
Project Manager / Business Analyst, ChainEX, South Africa (South Africa)
Victor Musiwa
Customer Experience Specialist, Multichoice (Namibia)
Norike Ganhao
General Manager Strategy, Powerlink Queensland
Nomthandazo Malevu
Head of Communications and Customer Service, SA Taxi
Narelle Fortescue
Customer Strategist, Powerlink Queensland
Lizette Akker
CX Design Lead, RMB (South Africa)
Lawrence Levinson
CCXP, Director & General Manager, Wave Financial Inc. and Chair of the , Toronto CXPA Network (Canada)
Kriszti Bottyan
Brand Manager, Netflorist (South Africa)
Kamani Naidoo
Senior Consultant – Human Centered Experience and Behavioural Economist, MBA®, CX&HCD Practitioner®, CSPO®, AXCM®, AXCP®, Mentor & Coach®, Keynote Speaker
Fred Beunink
Digital Customer Engagement Consultant,
Dhesen Ramsamy
Chief Digital & Technology Officer: Banking, Wellness & Rewards, Momentum Metropolitan Holdings Limited
Eloise Boezak
Head: Customer Experience, African Bank
Eldon Phukuile
CX Director, The CX Group
Brett Frazer
Vice President of Customer Service, Sunbasket
Janice Docherty
Customer Experience Manager: Unsecured Lending Retail and Business Banking, Nedbank
Jessica Matthysen
Head of Customer Success, Alexander Forbes Empower
Sponsors & Partners
2023 Partner and Sponsors
LEAD PARTNER:
• Veritas
LEAD SPONSOR:
• Verint
PLATINUM SPONSORS:
• Infobip
• Medallia