Virtual Event
Virtual Event

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Event Date Tue May 11 +08 - Wed May 12 +08 (5 months ago)
In your timezone (EDT): Mon May 10 9:00pm - Wed May 12 3:30am
Region APAC

CX is a fundamental principle of any successful business, but simply creating a good customer experience program within your business is no guarantee of success. Great CX comes about when you develop a positive customer journey and support and enhance that journey through strategic integration with the data and analytics that has the potential to transform your business and your customers’ experience.

CX APAC is the must attend conference that will bring together CX and data-driven analytics to help CX practitioners become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future. This year will zero in on the art and science of leveraging data while also staying true to your customer and your company’s values. ​


2021 Speakers


Sweta Mehra
Chief Marketing Officer, ANZ

Riccardo Pasto
Senior Analyst, Forrester

Avis Easteal
Head of Consumer, Luxasia

Todd Stevenson
Chief Member Outcomes Officer, Colonial First State (CFS)

Shar VanBoskirk
VP, Principal Analyst, Forrester

Michael Barnes
VP, Research Director, Forrester

Anjali Lai
Senior Analyst, Forrester

Tom Mouhsian
Principal Analyst, Forrester

Angelina Gennis
Analyst, Forrester

Andrew Hogan
Principal Analyst, Forrester

Amit Bhatia
Senior Analyst, Forrester

Vasupradha Srinivasan
Senior Analyst, Forrester

Judy Weader
Senior Analyst, Forrester

Su Doyle
CX Exec Partner & Sr Analyst, Forrester

Dipanjan Chatterjee
Vice President, Principal Analyst, Forrester

Maxie Schmidt
VP, Principal Analyst, Forrester

Vikram Sehgal
VP, Research Director, Forrester

Sponsors & Partners

2021 Sponsors

• Confirmit AS
• Freshworks Inc.
• HCL Technologies Limited
• Intercom
• Oracle Advertising and Customer Experience (CX)
• Sprinklr
• UserTesting