CX Conference 2019 | Marketing Association of New Zealand | 12 August 2019 | Crowne Plaza Auckland, 128 Albert St, Auckland, 1010, New Zealand

Customer experience is now a key focus of corporate strategy. The best organisations will adapt their processes, cultures, and mind-sets to manage the entire customer experience skillfully, benefitting not only consumers but also employees and the bottom line.The Marketing Association's CX Conference looks at what it takes to deliver CX and the role of marketing as an enabler of experiences.

Amidst increased competition, expectations and scrutiny from your customers, how do you design the best possible customer experience across all physical and digital touchpoints? How do you create internal support and sustain momentum for CX initiatives? And what can you expect on your CX transformation journey? The CX Conference in August 2019 aims to answer all these questions and more.

2019 Speakers

SPEAKERS:

Pip Simeon
Partner Marketing Lead, Microsoft

Susanne Stevenson
CX Strategy Manager, IAG NZ

Russell Douglas
Founder & Principal Strategist, D&Co

Emily Blumenthal
Head of CX Strategy & Data Intelligence, Foodstuffs

Grace Stratton
Co-Founder, All is for All

Kim Albrecht
Manager - Education and Advertising Team, NZTA

George Vaeau
Delivery Lead - Road Injury Prevention, ACC

Morgan Dilks
Marketing Manager, Toyota New Zealand

Shaun Crooks
Team Lead Digital Marketing, Toyota New Zealand

Chelsey Gordon
Director, Global Sales & Marketing D2C, Les Mills International

Cornelius Boertjens
CEO, Catchi

Robert Limb
Chief Executive Officer, TRACK NZ & Australia

Nikki Goodman
General Manager Customer Experience, Air New Zealand

Kieran Turner
Head of Customer, Z Energy

Ben Goodale
Director, Goodale & Co

ADVISORY BOARD:

Lloyd Anthony
Head of Customer Lifecycle Marketing, The Warehouse Group

Lance Webb
Head of CX, AsureQuality

Casey Radley
Customer Love Manager, My Food Bag

Olivia Bruce
Marketing Manager – Digital Experience, Unitec

Rob Limb
Chief Executive Officer, TRACK Australia & NZ

Russell Douglas
Director, D&Co

Colleen Ryan
Partner, TRA

Brad Glading
Head of Data & Insights, Yellow

Tessa O’Rourke
Head of Customer Experience & Design, Westpac

Sarah Clearwater
Director, CX Collective

2019 Sponsors and Partners

PREMIER SPONSOR:
• Intergen

PRINCIPAL BUSINESS PARTNERS:
• Qrious
• Loyalty NZ
• Google
• MAS

CONFERENCE & EVENTS PARTNERS:
• Qrious
• Equifax
• Intergen

MARKETING CAREERS PARTNER:
• Salt

RESOURCE CENTRE PARTNERS:
• ThisideUp
• Salt
• Done by Friday
• MintDesign
• Admatic
• Truth Customer Academy
• 123RF
• Principals
• Intergen
• WeAreTenzingConnect

SERVICE PARTNERS:
• SpyGlass
• ICG
• 123RF
• Crowne Plaza Auckland
• Qrious
• Electionz