CX & EX Transformation: Nordics 2019 | IQPC | 26 November 2019 | Sheraton Stockholm Hotel, Tegelbacken 6, Box 195, 101 23 Stockholm, Sweden

Are you a EX leader?
Companies that invest in employee experience have been proven to be four times more profitable than those that don’t. Now at a time where competitive edge is more critical than ever, we are witnessing a consistent trend, as those with 1.5 more engaged employees excel in their CX. By developing united strategies, a clear growth is being achieved by market leaders, so we are asking…

Are you optimising the collaboration of CX and EX teams to engage and retain your best talent?

Are you a CX leader?
At a time where 89% of companies still expect to compete primarily on customer experience, we are seeing these fall behind within highly competitive markets, to those that recognise the need for collaboration with their internal EX teams. As we see that those with engagement scores in the top 25% have 10% stronger customer metrics across the board, with the current market demonstrating this, we are asking…

Are you working with your EX teams to drive stronger CX by engaging your in-house teams?

Join us to futureproof your business through real-life case studies from Nordic’s leading businesses including Nokia, Finnair, Twitter on how they have collaborated with their EX and CX departments, initiatives and strategies to drive clear ROI, engagement and competitive advantage within the Nordic market.

2019 Speakers

Elena Aylott
Senior Director of Employee Experience, Oriflame Cosmetics

Richard Bassett
Strategic Account Director, LivePerson

Carl Emilsson
Director of Customer Experience, Kognity

Eva-Lotta Gothe
Head of Brand Strategy & Employer Branding, People & Brand, Telia

Mark Hayton
Org Development Analytics Global Lead, Nokia

Rajesh Janabalan
Head of In-life IP Communications Product, British Telecom

Timo Järvelä
VP, Passenger Experience & Processes, Finavia

Jonas Kronlund
Head of Customer Development, Elisa

Maarit Lappalainen
Head of People Operations, Carinafour

Ralf Larsson
Director Online Employee Engagement and Development, Electrolux

Jussi Leskinen
Director, Customer Experience Management & Operations, Lindström Group

Tomas Lykke
Partner, Hilderbrandt & Brandi

Christoph Neut
VP EMEA, Sparkcentral

Kati Packalen
Head of Customer Experience, PostNord

Julien Rio
Head of Marketing, RingCentral Engage Digital

Ova Schulze
Head of Organizational Development, Ericsson

Sara Sillen
Head of Customer Experience, Sweco

Thomas Stack
Head of Customer Experience, Albatros Travel

Susanne Westford
People & HR Director, Synsam Group

Siri Wikander
Director of People Growth, Scandic Hotels

Cerar Yousif
Head of Experience Marketing, Ericsson

2019 Sponsors and Partners

SPONSORS:
• Exponea
• Glint
• Limeade
• LivePerson
• RingCentral
• Sparkcentral
• Invest Northern Ireland

MEDIA PARTNERS:
• MyCustomer
• HR Monk
• CSM
• CX Network