TBA, London, UK

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Event Date Tue Feb 22 GMT - Wed Feb 23 GMT (in about 1 month)
In your timezone (EST): Mon Feb 21 7:00pm - Tue Feb 22 7:00pm
Location TBA
London, UK
Region EMEA

The UK’s leading invitation-only meeting for senior CX decision-makers and best in breed solution providers, returns to the Hilton Syon Park for its 10th anniversary.

Uncover what it means to show authentic customer-centric leadership and stay ahead, with this jam-packed program designed to help you respond to your top challenges through exclusive Keynote Presentations, thought-provoking Panel Discussions and a host of interactive discussions designed to delve deeper into the key issues Customer Experience leaders are facing today.

Join leading brands including HSBC, Nationwide, Bupa, Aviva and more as we design and build the future of the customer experience across the BFSI industry


2022 Speakers

Geraldine Maringo
Chief Product Owner for the Future of Legendary Service, Nationwide Building Society

Simon Harrow
Chief Operating Officer, iGO4

Rachel Whitaker
Head of Savings & Investments, Aviva

Marion King
Director of Payments, NatWest

Jessica Richards
Head of Market Development, Payments, NatWest

Antreas Athanassopoulos
Deputy CEO & Group Chief Transformation Officer, Digital & Retail, Eurobank

James Elliott
Head of Customer & Commercial Experience, Bupa

Tom Benfield
Head of Digital Service Performance, Lloyds Banking Group

Suzanne Scatliffe
Global Sustainability Director, AXA XL

Sponsors & Partners

2022 Sponsors

• GetFeedback

• Optimizely

• Transmit
• Freshworks
• Genesys

• Message Point