Venue
Virtual Event
Virtual Event

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Event Date Wed Mar 24 EDT (7 months ago)
Region All
Details

CX Executive Think Tanks 2021 is fully virtual and designed for senior customer experience executives across all industries. The program features our brand new Executive Think Tanks and is built to allow for idea sharing and interactive conversations amongst your peers – all from the comfort of your home office. This allows the opportunity for “face to face” networking and discussion that’s so often missing in the world of virtual events.

A half-day agenda, this immersive and collaborative format will ensure you maximize your time to network with the best of your peers and deep dive into the most pressing challenges and opportunities facing customer experience.

Speakers

2021 Speakers

SPEAKER:

Beth Ard
Head of Customer Experience, Lumen Technologies

Ryan Willis
Director, Experience Management, Lumen Technologies

Greg Carter
Chief Customer Officer, SmartSense by Digi

Bill Staikos
Head of Customer Experience, Freddie Mac

Amy Shioji, CCXP
Head, CX & Insights, Strategic Education, Inc

Neha Aggarwal
VP, Customer Insights, Bank of the West

Vishal Bhalla
CXO, Parkland Health & Hospital System

Geriel Thornburg May
Worldwide Director of CX, Lenovo

Kristen Swanson
CX, Chief of Staff, Slack

Lawrence Levinson, CCXP
Director & General Manager of Wave Advisors, Wave Financial

Andrés Hernández
Director, US Customer Service Development, DHL

Alberto Arias
Director, CX Design & Innovation, DELL

Allen Rodrigues
Sr. Director, Strategic Execution, US BANK

Alla Woodson
GM - Global CX, Integrated Supply Chain, GE Healthcare

Colin Crowley
VP, CX, Freshly

Chris Edwards
Chief Customer Experience & Marketing Officer, Conversa Health

Tara Norals-Smith
Customer Care Digital Leader, Cox Communications

Tony Drummond
Former VP, Client Experience, Cox Automotive

Michael Williams
SVP, Operations, Summit, One Vanderbilt

Sangeetha Rai
VP, Technology Customer Success, Northwestern Mutual

Greg Cohen
Senior Director, Digital Engagement, Westrock

Sponsors & Partners

2021 Sponsors and Partners

SPONSOR:
• IBM

TALENT EXECUTIVE THINK TANKS:
• AI TIME JOURNAL

MEDIA PARTNER:
• AI TIME JOURNAL
• CRMXchange
• CXPA
• EM360 Enterprise Management
• WIRE19