CX Leaders Week Asia 2020 | IQPC | 1 March 2020 | Sands Expo & Convention Centre, 10 Bayfront Ave, Singapore 018956

Focusing on 3 industry verticals – Financial Services, Media & Telecommunications, Energy & Utilities – the CX Asia Leaders Week 2020 will provide CX leaders an unrivalled opportunity to explore how they can leverage CX to achieve competitive advantage in a fast changing customer and business landscape.

Spanning 4 days with a series of high-impact discussions, the CX Asia Leaders Week Summit will focus on industry-specific CX trends and developments, how best to maximise CX ROI and drive cross-functionally alignment to embed customer-centricity as an integral part of their organisation’s blueprint.

2020 Speakers

Raynu Niyomdechar
Group Vice President of Customer Experience, FWD Group

Theng Kiat Goh
Chief Customer Officer, Prudential Assurance Company Singapore

Kaspar Situmorang
Executive Vice President Digital, PT Bank Rakyat Indonesia

Rafizatulazwa Rahman
Head of Customer Experience & Engagement - eChannel, Etiqa Life Insurance Berhad

Steven Purnama
CRM, Telesales & Digital Marketing Division Head, PT. Bussan Auto Finance

Mary Jane Valero
First Vice President, Head of Customer Experience, Philippine Savings Bank

Kelly Lau
Executive Director, Regional Head of Institutional Banking Operations, DBS Bank

Suryadipta Dey
Head of Digital Transformation, Technology & Operations, BNP Paribas Cardif

Jarod Ong
SVP, Head of Operations, SGX

Mike Eksteen
Vice President, Chief Digital Officer, Asia Pacific, Chubb

Mr Alvin Nand
Chief Operating Officer, Head of Global Operational Transformation, QBE Insurance Asia

Alp Altun
Chief Transformation Officer, Asia Pacific, Allianz

Shaun Ching
Head, Customer Experience, Bank of Communications

Michael Ong
Executive Director, Head, Customer Experience & Service, UOB

Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales, Group Digital Banking, Standard Chartered

CX for Telecommunications:

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Nuttaporn Tayananuphut
Head of Customer Experience, LINE Thailand

Michelle Fernandez-Castillo
Digital Experience & GTM Director, Globe Telecom

Nathan Bell
Chief Digital Officer, M1

Sri Safitri
Project Director, CX Transformation, Telkom Indonesia

Vaughn van Bosch
Head of Digital, Celcom Axiata Berhad

Dr. Natawat Saigosoom
Deputy Director, Customer Intelligence & Insights,, True Digital Group

Chris Lipman
Head, Customer Service & Experience, Starhub

CX for Utilities:

Brendan Leece
Head of Customer Experience, E.ON

Poh Ling Ee
General Manager, Customer Operations (Global Business), Shell

Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology, Sembcorp Industries

Heru Kautsar
Culture & Change Management Lead, PT Pertamina (Persero)

Wisnoe Satrijono
Executive Vice President, Change Management Office, PT PLN (Persero)

Priscilla Nu
Head of Experience and Design, Digital, SP Group

CX Leaders:

Sunil Pamnani
Asia Head of CX Solutions Sales & Strategy, Qualtrics

Sandra Schroeter
International Head, Customer Engagement Technologies, LogMeIn

Vinod Chandramouli
Head, India & ASEAN Business, Freshworks

Nicholas Lam
Senior Director, Traveler Experience, Asia Pacific, CWT

Alex Spinelli
Chief Technology Officer, LivePerson

Thomas Geitzenauer
Head of Global CRM Interaction, Swarovski

Michelle Huenink
Director, Customer Service and Support, Microsoft

Rudy Dalimunthe
Vice President, Customer Excellence, Tokopedia

Chirag Shah
Head of Contact Center Technology, HP

2020 Sponsor and Exhibitors

• Aspect
• Content Guru
• Evolving System
• Freshworks
• Genesys
• Haptik
• Inspiro
• Knosys
• Live Person
• PwC Singapore
• Qualtrics
• Rescue
• Syniverse
• Twilio
• The CX Acadeny
• Voxbone
• Wolken Service Desk
• Zendesk
• Zoho Desk