CX NXT - Customer Exprerience Summit 2023 - UAE | Martechvibe | 14 November 2023 | Address Dubai Marina, 66 Al Marsa St - Dubai Marina - Dubai - UAE
Venue
Address Dubai Marina
Address Dubai Marina, 66 Al Marsa St - Dubai Marina - Dubai - UAE
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| Event Date |
Wed Nov 15 +04 - Thu Nov 16 +04 (about 1 year ago)
In your timezone (EST): Tue Nov 14 3:00pm - Wed Nov 15 3:00pm |
| Location |
Address Dubai Marina
66 Al Marsa St - Dubai Marina - Dubai - UAE |
| Region | EMEA |
Details
It is an ideal destination to focus on customer experience (CX) now more than ever. In today’s competitive landscape, delivering exceptional customer experiences is seen as a significant competitive edge.
This summit is to showcase how technology, strategy, and culture can come together to deliver an optimal experience that today’s customers expect and demand.
Over 300+ CX leaders & practitioners will join this two-day event to witness power-packed conference sessions delivered by CX experts and participate in engaging activities. It promises to be a chance to understand and plan for the dynamic future of the CX landscape, and take away practical ways to help your business grow.
Speakers
2023 Speakers
Adrian Swinscoe
Author, Forbes Contributor, Speaker, Investor, Advisor, Aspirant CX Punk - Punk CX
Dennis Wakabayashi
Global Voice of CX - Team Wakabayashi
Cary Lawton
Director of Customer Experience - Aramex
Faheem Ahmad
Head of Growth; Former Performance Marketing Director - Chalhoub Group
Grégoire Charpe Civatte
Vice President – Customer Experience & Innovation - Majid Al Futtaim
Jad Hindy
Senior Vice President, Marketing - Expo City Dubai
Ledi Lapaj
Director of Customer Experience - Bank al-Etihad
Ilaria Buonpane
Director of Customer Experience - Talabat
Mahek Punjabi
Marketing Director - InstaShop
Mohammed Ali
Director of Digital and Innovation - Emirates Post Group
Nuran Mekky
Group Head - CVM Operations and Customer Experience - Gargash Group
Pradeep Kumar
Head of Service Excellence & Contact Centre - GCC - Aster DM Healthcare
Rahul Otawat
Vice President, Strategy, Analytics & Data Science - Wealth, Neobiz & Business Banking - Mashreq Bank
Sagarika Nayak
Director - Customer Success & Voice of Customer - GMG
Shafika Houcine
Group Director, Digital Channels - Etisalat
Shaily Verma
Director Data Analytics - DAMAC Properties
Tamer Elsabrouti
Regional Director of Contact Centres - OSN
Thuraya Al-Harthi
Acting Director - Government Digital Services Unified Portal - Ministry of Transport, Communications and Information Technology - Oman
Sponsors & Partners
2023 Sponsors
PRESENTING SPONSOR:
• Sprinklr
GOLD SPONSORS:
• Unifonic
• Cequens
SILVER SPONSORS:
• Kaleyra
• Tealium
ASSOCIATE & LUNCH SPONSOR:
• Lucidya