CX Rising 8th Customer Lovefest 2019 | Customer Lovefest | 14 November 2019 | Makati Tower Club, Salcedo Village, 8767 Paseo de Roxas, Makati, 1227 Metro Manila, Philippines
Venue
Makati Tower Club
Makati Tower Club, Salcedo Village, 8767 Paseo de Roxas, Makati, 1227 Metro Manila, Philippines
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| Event Date |
Thu Nov 14 CST - Fri Nov 15 CST (about 5 years ago)
In your timezone (EST): Thu Nov 14 4:00am - Fri Nov 15 4:00am |
| Location |
Makati Tower Club
Salcedo Village, 8767 Paseo de Roxas, Makati, 1227 Metro Manila, Philippines |
| Region | APAC |
Details
Customer Experience (CX) is now more than ever the main strategy that companies are using to create a lasting relationship with their customers.
Everywhere, we are seeing that companies are conducting CX Transformation within their organization. CX is not a buzzword anymore, but a necessity to SURVIVE AND WIN.
Key Takeaways:
• Learn Effective Loyalty and Rewards Program
• Learn Effective CRM Personalization
• Get Insights on the Changing Customer Journey in the Digital Space
• Learn New Brand Loyalty Strategy Using Digital
• Learn Return on Experience (ROX) as an ROI
• Know How to Conduct Effective Cross Channel Experience
• Learn How to Use AI to Delight Your Customers
• Know How to Create a Great Employee Experience
• Take Advantage of Winning CX Moments
Speakers
2019 Speakers
Mr. Mark De Joya
Marketing Director & Head of Corporate Communications, Max’s Group Inc.
Mr. Raymund Villanueva
Director of Growth and Brand Marketing, PayMaya Philippines
Ms. Deena Santos
Marketing Manager, CliQQ, Philippine Seven Corporation
Ms. Joyce Nazario
AVP and Head for Patient Experience, St. Luke’s Medical Center
Mr. Jay Bautista
Managing Director, Kantar Media Philippines
Mr. Dustin Cheng
Co-Founder & CEO, ZAPGroup Inc.
Mr. Ivan Klaric
Founder, Alps Black
Mr. Patrick Zulueta
Head of Communications, Cashalo
Mr. Ed Pasion
Vice President for Retail, Unioil Petroleum Philippines Corporation
Mr. Weslee Trout
Consultant for Digital, Innovation, Experience, Delivery Digital Strategy – OxytocinGroup™
Mr. Jim Guzman
Head of Digital, Dentsu Aegis Network Philippines
Mr. Arnold Louie Garcia
Associate Director, Group Head of Strategy and Business Intelligence, Entrego
Sponsors & Partners
2019 Sponsors
CO-PRESENTOR:
• ENTREGO
GOLD SPONSORS:
• TOWER CLUB
• AVOLUTION
• brother
• ILLUMINATE TECHNOLOGIES
• freshworks
ASSOCIATION PARTNERS:
• Philippines Marketing Association
• BANK MARKETING ASSOCIATION OF THE PHILIPPINES
• PHILIPPINE REATILERS ASSOCIATION
• JA Philippines
• The Pasig City Chamber of Commerce and Industry, Inc.