CX SF Forum 2018 | Forrester Research, Inc. | 2 October 2018 | Hilton San Francisco Union Square, 333 O'Farrell St, San Francisco, CA 94102, USA

CXSF 2018 Forum is Forrester's CX event, bringing together 900+ customer experience leaders from retail, financial services, media, healthcare, and more to discover, discuss and shape today's CX landscape. At CXSF 2018, you'll learn how to combine deep customer understanding and emerging technology to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

The endless quest.
For years, it’s been the holy grail for all CX innovators: How to create and deliver customer experiences that seamlessly integrate the physical and digital? And for many years, we’ve failed: The gaps between channels too apparent, the hand-offs too obvious, the technical performance lacking, the inconsistencies glaring.

2018 is the year that it all starts to come together.
Look around: Voice platforms bypass screens as consumers’ first choice for contact; augmented and mixed reality move from novelties to ubiquity; IoT technologies help us shape and enhance personalized experiences in the real world. And robots are migrating from the factory floor to the front desk.

At CXSF 2018, Forrester will bring together innovators and technologists to help you weave your technology and strategy into a seamless whole – and help you create immersive, connected, continuous customer experiences, online and offline, everywhere, all the time.

2018 Speakers

Ben Galbraith
Head of Web Platform, Google

Neesha Hathi
Executive Vice President and Chief Digital Officer, Schwab

Al Nevarez
Senior Manager, Analytics & Data Science, LinkedIn

Karin Robinsantos
Program Manager, Support Content Management and Strategy, Uber

James Alexander
Director of Offering Management, Watson Marketing — Customer Insights, IBM

Kathleen Byrne
Manager, TEI Consulting, Forrester

Frank Gillett
Vice President, Principal Analyst, Forrester

Julio Hernandez
Head of Global Customer Center of Excellence, KPMG

Jonathan Masland
Principal Consultant, Forrester

Rick Parrish
Principal Analyst, Forrester

Juan Salazar
Marketing Data Science Analyst, Forrester

Samuel Stern
Principal Analyst, Forrester

Joana van den Brink-Quintanilha
Senior Analyst, Forrester

Ryan Hart
Principal Analyst, Forrester

Michelle Yaiser
Principal Analyst, CX Index, Forrester

Michel Feaster
Co-Founder & CEO, Usermind

Martin Mehalchin
Partner, Lenati, A ProKarma Company

Mike Sinoway
President and CEO, MaritzCX

Abinash Tripathy
Co-Founder and Chief Strategy Officer, Helpshift

Meriah Garrett
Chief Design Officer, USAA

Chris Messina
Product Designer, Technologist, and Inventor of the #hashtag

Sebastian Reichelt
Senior Director of Personalization, HelloFresh

Pete Thompson
VP, Alexa Voice Service (AVS), Amazon

Gina Bhawalkar
Principal Analyst, Forrester

Nate Fleming
Analyst, Forrester

Jeffrey Hammond
Vice President, Principal Analyst, Forrester

Andrew Hogan
Senior Analyst, Forrester

Renee Murphy
Principal Analyst, Forrester

Kelly Price
Analyst, Forrester

Maxie Schmidt
Principal Analyst, Forrester

David Truog
VP, Research Director, Forrester

Amit Bhatia
Senior Analyst, Forrester

Ericka McCoy
SVP of Marketing, Resonate

Nitin Badjatia
Global Head, Product Strategy — Customer Service Management, ServiceNow

Dan Lubetsky
Senior Director, Marketing Science, Publicis.Sapient

Vinod Muthukrishnan
CEO, CloudCherry

Claire Sporton
SVP, CX Innovation, Confirmit

Jennifer Wise
Senior Analyst, Forrester

2018 Sponsors

PREMIER:
• KPMG

PLATINUM:
• IBM
• qualtrics EXPERIENCE MGMT

GOLD+:
• Esri THE SCIENCE OF WHERE
• Inmoment™

GOLD:
• Confirmit
• Lenati A PROKARMA COMPANY
• MaritzCX
• MEDALLIA
• Quantum Metric
• resonate
• THUNDER HEAD

SILVER:
• bold360
• Capgemini
• Clicktale
• FullStory
• west

VISIBILITY:
• ADA
• Adobe
• AnswerLab
• Aspect
• Spotlight
• CUSTOMERS FIRST NOW
• CC CLOUDCHERRY
• directly
• dscout
• gamalon
• helpshift
• KUSTOMER
• Nepa
• OPINATOR
• PUBLICIS.SAPIENT
• servicenow
• SPOTLIGHT
• usermind
• User Testing
• VERINT
• VideoCX