Venue
Live Online

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Thu Jan 27 EET (10 months ago)
In your timezone (EST): Wed Jan 26 5:00pm - Wed Jan 26 5:00pm
Location Live Online
Region EMEA
Details

Learn how to Address your Hottest Challenges & to formulate Your New CX Strategies In Just One Day!
• Capitalize on Digital Transformation & AI
• Cultivate Cultures that place customers in the center of all operations
• Create Fantastic Customer Journeys that wilI increase your loyal customers
• Spot and Analyze the ever changing Consumer Trends & Needs+

Why invest in CX?
• Investing in CX initiatives has the potential to double your revenue in 36 months.
• More than two thirds of companies now compete mainly based on customer experience – from just 36% in 2010!
• The number of companies investing in the omni-channel experience increased in 2020 by more than 300%.
• In fact, 86% of buyers are willing to pay more for a great customer experience.
• CX affects spontaneous purchases – as 49% of buyers have made impulsive purchases after a more personalized experience.
• By the end of 2020, the customer’s experience will be of greater value for the brand compared to the price and the product.

7 crucial topics on CX
• Making the Business Case for CX. Why is at the top of the agenda?
• The role of Empathy in CX for customer and employees….the most critical one.
• Οmni-channel Service. Is the experience consistent both online and offline?
• Metrics & KPIs. How are CX related metrics linked to better business results?
• CX & Covid19. Implications and Opportunities.
• Β2Β Customer Experience. Why is it equally important?
• AI. Why is AI critical in creating better customer experiences?

An upgraded conference experience on your screen!

This virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction and networking, with the option to watch it up close or from your office.
• International keynote speakers
• Top executives from Greece
• Discussion panel with the participation of the public
• Networking between participants
• One-to-One Sessions with clients, partners and speakers
• Virtual Expo Booths
• Engagement with live Polls & Contests

Why Attend?

With your participation you will reap multiple benefits and specifically you will have the opportunity to:
• Meet and discuss with business leaders and entrepreneurs with the most comprehensive strategies and the most effective programs in Customer Experience.
• Get informed about the current trends, opportunities and developments in CX by practitioners, professors, CX influencers, consultants with significant international experience and distinctions.
• Learn in detail innovative practices and successful CX programs from various market sectors.
• Meet successful CX community executives and share experiences and knowledge.

What will you Learn?
• Get access to the latest CX market developments during the crisis and learn how to create a sustainable plan for the future.
• Get information about technologies and solutions that help improve your strategy and create a better customer experience.
• Understand how you can use data to gain value and improve your business KPIs.
• Strengthen the decentralized structure and employee commitment to your business to achieve better CX results.

Who will Attend?
• Customer Experience Heads
• Customer Relations Heads
• Customer Service heads
• Customer Loyalty Heads
• Customer Operations Heads
• Contact Centre Heads
• Heads of Product Development and Innovation
• Heads of UX
• Chief Digital Heads
• Technology Heads
• Chief Marketing Heads
• Heads of Consumer Insights and Analytics
• Senior Management (CEO, CMO, COO, CTO)

Speakers

2022 Speakers

Peter Dorrington
Chief Strategy Officer of Anthrolytics Ltd, President of the Organizing Committee CX Summit 2022

Dimitris Alevizopoulos
Digital Consumer & Customer Platform Leader, BU Greece & Cyprus, Coca-Cola Hellenic Bottling Company

Stella Anestiadou
Customer Experience Specialist (CXS)™, Head of Contact Center – Operations & Primary Healthcare Division, Bioiatriki Healthcare Group

Santhakumaran Atmalingam
Global CX Consultant, No1 CX Influencer in Malaysia

Michelle Batt
Customer Experience & Business Transformation Thought Leader, CCXP

Richard Beevers
Marketing and CX Adviser, Director, Customer Plus

Dimitris Billis
Digital Experience Transformation Senior Manager, Fixed & Mobile, Cosmote

Nate Brown
Co-founder of the CX Accelerator

Stelios Charitakis
CX, Digital & Agile Lead, MSD Austria

Evangelos Chrisohoos
Deputy CEO & Member of the Board, PAOK FC

Jen Clarke
CX Practice Lead, Dentsu, Mapping Guru

Patricia Davidson
Customer Experience Global Lead, BD

James Dodkins
Customer Experience Rockstar, #1 CX Influencer by CX Magazine in 2020, The World’s #10 Customer Service Guru by Global Gurus in 2021, CS Ambassador, Pegasystems

Artemis Gkaragkani
Marketing Manager, Parfums Christian Dior

Dennis Geelen
CX Consultant, Author of the best- selling book “Zero In Formula”

Ian Golding
CCXP, International Keynote Speaker, Blogger, Columnist & Writer, # 1 influencer in Customer Experience in the UK

Cecilia Hugony
Founder RealCX

Maria Kallergi, CCXP
Customer Experience Manager- Dixons South East Europe

Mara Kympizi
E-Business & CRM Manager, Gregory’s SA

Craig Lee
Customer Experience Transformist, Speaker, Advisor and Coach

Ajay Nambiar
CXO, Global CX Thought Leader & Influencer (top 150)

Faran Niaz
CEO & Founder, CX Future

Giorgos Papadopoulos
Head Customer Solutions Unit, Novartis Hellas

Olga Potaptseva
CCXP, Founder / CX Implementation Advisor, European Customer Consultancy, Top 25 CX Influencer

Isidoros Sideridis
CEO, Pobuca

Anna Noakes Schulze
Lead UX/CX Strategist4, Team Wakabayashi

Micah Solomon
Bestselling Customer Service Author, CX, Forbes Senior Contributor

Adrian Swinscoe
Best-selling author, experience advisor and aspirant punk

Makis Themelis
Senior Director, Digital Commercial & e-Mobility Transformation, DEI S.A.

Sandra Thompson
The 1st Goleman Emotional Intelligence Coach in UK

Gregorio Uglioni
CCXP, Host of the Goalkeeper Podcast, Judge at the International Customer Experience Awards 2020, UKBA 2021, ECXA 2021, ICXA 2021

Michael R. Virardi
Speaker. Trainer. Author.

Dionysis Zivas
Director, Customer Transformation Leader | PwC Greece

Sponsors & Partners

2021 Sponsor and Partners

GOLD SPONSOR:
• Pobuca

SPONSORS:
• COSMOTE e-Value
• Satori Analytics

BREAKFAST SPONSOR:
• Gregory’s

SCIENTIFIC PARTNERS:
• MSM AUEB
• Ayopa

GLOBAL PARTNERS:
• Anthrio Lyrics
• Voices To Connect
• CX Expert Asia
• Frontira
• Zero In
• Quirks Media
• RealCX

MEDIA SPONSORS:
• News 24/7
• Naytemnopikh
• Naftemporiki
• Enixeipui