CX Summit 2023 | Boussias | 25 January 2023 | Online

In the new ever-changing world, CX will be a priority for brands and businesses for 2023 and beyond.

It seems that nothing will be the same again for brands and businesses. Recent crises and current challenges are now shaping our new V.U.C.A world (Volatility, Uncertainty, Complexity, Ambiguity). The global pandemic crisis, geopolitical crisis and the war in Ukraine, the climate change, the induction of new technologies and AI, are causing dynamic changes to all aspects of life, therefore to consumer’s behavior and demands.

Participate and get access to multiple benefits. Don’t miss the opportunity to:
• Meet and discuss with business leaders, entrepreneurs, strategists and decision makers with the most comprehensive strategies and the most effective programs in Customer Experience.
• Get informed about the current trends, opportunities, and developments in CX by practitioners, professors, CX influencers, consultants with significant international experience and prestigious distinctions.
• Learn in detail innovative practices and successful CX programs from various market sectors.
• Meet successful CX community executives and share experiences and knowledge.
• Get access to the latest CX market developments and trends that define the Future of CX. Learn how to create a sustainable plan.
• Stay informed on the newest technologies and solutions that help improve your strategy and create a better customer experience.
• Understand how you can use data to gain value, improve your business KPIs, achieve profit and growth.
• Strengthen your business culture and employee commitment to your business to achieve impressive CX results.

2023 Speakers

KEYNOTE SPEAKERS:

Peter Dorrington
Co-Founder and Chief Strategy Officer, Anthrolytics

Prof. Dr. Phil Klaus
Leading CX Strategist and Scientist

SPEAKERS:

International CX experts

DeAnna Avis
Chief Experience Officer, Starfish CX

Steven Van Belleghem
Author, Entrepreneur, co-founder of Nexxworks, partner of iO, International Keynote Speaker

Claire Boscq
The BizShui Creator

Michael Brandt, CCXP
CX-Excellence / Founder & Senior Consultant

Andrew Carothers
Digital Customer Experience Lead, Cisco Systems

Zhecho Dobrev
Principal Consultant

Alex Genov
Head of Marketing Insights and Customer Research, Zappos.com

Dan Gingiss
The Experience Maker™ | Keynote Speaker | Author | Content Creator | CX Consultant

Mandisa Makubalo
Founder & MD Unlimited Experiences SA

Daniel Ord
Founder & Director, OmniTouch International

Lynet Owuor – Okoth
Customer Optimization and Enablement Leader for the Benelux and Nordics Regions, Amazon Web Services (AWS)

Gregorio Uglioni
THE CX GOALKEEPER

Debbie Akwara
Founder & Group CEO, Niche Customer Experience Group

Faran Niaz
CEO & Founder, CX Future

2023 Sponsors and Partners

HONORARY SUPPORT:
• Hellenic Institute of Customer Service

SCIENTIFIC PARTNER:
• Ayopa

GLOBAL PARTNER:
• Anthrolytics