CX Trends, Challenges & Opportunities 2022 | IQPC | 12 July 2022 | Online

Customer expectations are never static with the rise in digital technology, on-demand service, and over-the-top experiences, customers now expect more than ever before. However, many companies are still not focusing their attention on the true needs of their customers and instead attempting to keep up with innovative, technologically advanced brands.

To avoid short-term fixes and establish continuous CX success, this online event will explore data from CCW Digital’s annual Consumer Preferences Survey. CX executives from leading brands will also weigh in on what today's customers actually want and give guidance on how companies and their front-line can finally meet modern expectations.

Challenges & Opportunities will leverage in-depth research about how consumers aim to interact, what type of service they expect to receive, and how brands can pair innovative strategies and solutions to deliver. It will provide a roadmap for staying attuned to the voice of the customer and adapting no matter how demands change in the future.

2022 Speakers

Brian Cantor
Principal Analyst, CCW Digital Director, CCW Digital

Brooke Lynch
Analyst & Staff Writer, Customer Management Practice

Emma Galdo
Director of Customer Success, Bloomfire

Zach Hawtof
Director of Product, Airkit

Abby Monaco
Senior Product Marketing Manager, NICE

Domonique Brown
Director of Customer Experience, Unilever (Liquid IV)

Ismail Pathan
Head of Customer Experience, Novel

Charlene Wang
Vice President & Head of Marketing, Fin

Evan Samek
Lead Product Manager, Fin

Cathy Osborne
Senior Director, Global Learning and Development, TripActions

Dave Hoekstra
Evangelist, Calabrio

Josh Varela
Enterprise Director Contact Center, RingCentral

Andy Watson
Product Marketing Manager, CX, RingCentral

2022 Sponsors

• LiveVox
• UJET
• Calabrio
• Bloomfire
• NICE
• Airkit
• FIN
• RingCentral
• Bloomfire