CX WEEK Canada 2017 | International Quality & Productivity Center | 21 August 2017 | Toronto ON , 145 Richmond St W Toronto ON M5H 2L2 Canada

CX Week Canada 2017 convenes Canadian customer experience leaders spanning industries to benchmark strategies to strengthen customer relationships and deliver competitive edge through differentiated experience delivery. Holistic experience execution is no longer a suggestion. It is a mandate. In order to stay ahead in the experience economy, you must meet your customers where they want, on their terms and deliver integrated, omni-channel, individualized and effortless experience.

CX Week Canada 2017 expands the audience far beyond the contact center with a holistic view of customer experience. Whether you work in customer experience, contact centers, marketing or experience design, our expanded CX Week Canada event will deliver you immediate applicable value.

2017 SPEAKERS

Ashutosh Anil
Vice President, Customer Experience
Rise People

Patrick Bach
Customer Experience & Service Design Leader
TD

Vicki Benoit
Director, Customer Care - North America and International
Air Canada

John Bardawill
Chairperson
Canadian Marketing Association, Customer Experience Council

Bob Buiaroski
SVP Customer Experience
Manulife

Charles Cantin
VP Customer Experience
Mirego

Anthony Cioffi
Customer Experience Architect
Thinking Capital

Steve Copeland
Executive Vice President
Executive Energy Management

Monika Curman
Program Manager, Customer Experience
BC Hydro

Christopher Dingle
Senior Director, Customer Intelligence
Rogers Communications

Christian Dufour
Executive Vice President, Individual Insurance and Financial Services
La Capitale Financial Group

Eric Esguerra
Director, Customer Service and Operations
Miele Canada

Corby Fine
Vice President, Digital Commerce
CIBC

Tema Frank
Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock"
Frank Reactions

Jillian Gora
Director of Customer Experience
SoapBox

Markus Grupp
Director, Digital Customer Experience
Indigo

Erin Gray
National Director, Customer Experience
Revera Inc.

Kelly Harper
Director, Digital Customer Experience
Indigo

Adrienne Harris
VP, New Ventures
DATACM

Katherine Hayward
Vice President, Customer Experience Design, International Banking
Scotiabank

Katy Lawrence
Lead, Talent & Development, Canada
Coca-Cola

Shannon Long
Supervisor, Customer Experience
Municipal Property Assessment Corporation

Simon Lysnes
Director of Customer Experience
Hudson's Bay Company

Dilip Nair
Senior Director, Customer Service
Aon Hewitt

Andrew Pryse
Senior Director, Toronto Customer Contact Center
CIBC

Roger Puglsey
Director, Service Excellence Programs
Oxford Properties Group

Caleb Rubin
Head of Digital
go easy Ltd.

Tessa Steenstra
Director of Customer Experience Design
Scotiabank

Ann Tebo
VP, Product
Onist Technologies

Kirsty Traill
VP Customer
Hootsuite

Jose Vergara
Chief Customer Officer, Imaging, Workflow & Care Solutions
Change Healthcare

Christopher Watchorn
Director, Customer Service Network Effectiveness
Canada Post

Jessica Weisz
Chief Customer Officer
SoapBox

Christine Walker
Director of Customer Experience
Ceridian HCM

Lisa Woznica
Vice President, Customer Experience
Wawanesa Insurance

Dolly Konzelmann
President
Customer Service Professionals Network

Tommy Minta
Digital Solution LeadG
Genesys

2017 Event Partners & Sponsors

Enghouse Interactive
Genesys
Hootsuite
Lithium
Mirego
Oracle
ResponseTek
Soapbox
Teletech
Ten Digit Communications
Virtual Hold Technology (VHT)