CX Week Canada 2018 | International Quality & Productivity Center | 12 September 2018 | Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON, 249 Queen's Quay West, Toronto, ON M5J 2N5, Canada
Venue
Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON
Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON, 249 Queen's Quay West, Toronto, ON M5J 2N5, Canada
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| Event Date | Wed Sep 12 EDT - Fri Sep 14 EDT (over 6 years ago) |
| Location |
Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON
249 Queen's Quay West, Toronto, ON M5J 2N5, Canada |
| Region | Americas |
Details
Gaining Competitive Advantage by Delivering Superior Experiences
with Human-Centred Design
Speakers
2018 Speakers
Advisory Board:
Patrick Bach
Customer Experience & Service Design Leader, TD Bank
John Bardawill
Chairperson, Customer Experience Council, Canadian Marketing Association
Crystal D'Cunha
Chief Experience Officer, The Inside View
Corby Fine
Vice President of Digital Commerce, CIBC
Markus Grupp
Director of Digital Customer Experience, Indigo
Adrienne Harris
Vice President of New Ventures, DATA Communications Management
Carol Hyams
Director of Customer Experience, Sunwing Vacations
Dolly Konzelmann
President, CSPN
Jennifer McLennan
Senior Director Design & Development, Marriott International
Heather Tulk
President, Carlor Transformation
Lisa Woznica
Vice President of Customer Experience, Wawanesa Insurance
Speakers:
Jessica Cryer
VP, Business and Customer Strategy, CSPN
Almira Cuizon
Vice President, Retail Operations, Roots
Ashutosh Anil
Business Leader, Client Experience – UX & Ops Support, Technical Safety BC
Corby Fine
Vice President, Digital Commerce, CIBC
Crystal D'Cunha
Chief Experience Officer, The Inside View
David Johnston
Social Media Strategist, Transportation Security Administration
Derek Mihalicz
Head of Customer Experience, Unyte
Elizabeth Nicoll
Vice President of Customer Experience, BSM Technologies
Eric Esguerra
Vice President of Customer Service & Operations, Miele
Frédéric Desbiens
Innovation Center Technical Lead, Toronto Innovation Centre, Cisco
Jennifer McLennan
Senior Director Design & Development, Marriott International
Jennifer van der Valk
Managing Director Marketing & Digital Strategy, Ontario Government
John Dumo
Director of Customer Experience & Business Transformation, Softchoice
Justin Chin-You
Innovation Center Technical Support, Toronto Innovation Centre, Cisco
Lisa Woznica
Vice President of Customer Experience, Wawanesa Insurance
Mariana Filipic
Executive Director Customer Experience & Continuous Improvement, Schneider Electric
Markus Grupp
Director, Digital Customer Experience, Indigo
Matthew Feaver
Lead Customer Experience Measures, BMO Financial Group
Narjes Boufaden
CEO and Founder, Keatext
Natalya Demberg
Director Enterprise Customer Experience, BMO Financial Group
Neil Lacheur
SVP Customer Experience, QuadReal Property Group
Patrick Bach
Customer Experience & Service Design Leader, TD Bank
Sandra Herriot
Director, ExperiencePoint
Sara Aghvami
Director of Customer Experience, Best Buy Canada
Stacey Metcalfe
Manager, Voice of Customer Strategy & Planning, Toyota Canada
Wayne Cuervo
General Manager, Toronto Innovation Centre, Cisco
James Durling
Senior Manager, Strategic Initiatives, Scotiabank
Sponsors & Partners
2018 Sponsors & Partners:
EVENT PARTNERS:
• ExperiencePoint
• IBM Watson
• Keatext
• Salesforce
• ServiceNow
• Zendesk
MEDIA PARTNERS:
• CCEOC Inc.
• Telecom Reseller
• CXPA