CXA'18 | Awards International | 11 October 2018 | Wembley Stadium, London HA9 0WS, UK

Now in its incredible 9th year, the UK Customer Experience Awards has grown exponentially to become the biggest CX event of its kind in the world. This year we are back with 22 all-inclusive categories aimed at both B2B and B2C areas and ensuring both SMEs and large organisations can be recognised for their inspiring CX innovations.

2018 Judges:

Edward Croft Baker
Managing Partner, Approach

Kat Smart
Customer Service Manager, House of Fraser

Kathryn Simons
Customer Centricty Specialist EMEAR, Cisco

Ash Cripps
Service Quality Manager, AA

Yvette Wise
Sales Director, Bluesky

Jean-Francois Damais
Chief research Officer, Ipsos Loyalty, Ipsos MORI

Michelle Ansell
Managing Partner, Douglas Jackson

Rob Ettridge
Partner/ Director, Client Services, Red Lorry Yellow Lorry

Stewart Pattinson
Director, Purple Cat

Gordon Rimmer
Director of Marketing, Connect Managed Services

Virginia Monk
Managing Director, Network Research

Peter Ainley-Walker
Director, AwD

Emma Wardle
Director, Customer Service and Complaints, CapitalOne

Stephen Hewett
Founding Director, Adviser & Creator of NetCNS

Maggie Colman
Training Director, Mulberry Business Skills Training & Consultancy

Hina Sharma
Head of communication - Europe, Pitney Bowes

Michelle Peel
Co-Founder, Community Care Opticians

Mark Walton
Vice President, Europe, Arise

John Giddings
Customer Operations Director, Asos

Rachel Haworth
Customer Experience Director, Conventry

Michael Duff
Managing Director, Change Strategy

Neil Kelley
Head of Fraud Operations, CapitalOne

Neil Davies
Customer Contact Lead, Severn Trent

Matt Studholme
General Manager, Mindtree

Sarah Sargent
UK Director of Customer Experience, Lowell

Robert Isaac
Managing Director, Robert Isaac

Gary Jackson
Group Director of Communications & Customer Success, Mears

James O'Connor
Director, CX Council, Forrester

Nigel Cates
Head of Service Recovery, HSBC UK

Valerie Howe
Customer Experience Director, Elekta

Olga Potaptseva
Customer Experience and Insight Director, Quadrangle

Mark Squires
Managing Director, Watermelon

Amjad Khan
Customer Service Enhancement Lead, HSBC UK

Lorraine Day
Operations Director EMEA Customer Experience B2B Teleservices, Making Marketing Human

Amanda Riches
Director, Professional Services, Medallia

Maxine Smith
Director, Uptake Strategies

Rob Dermott
Director, PSD

Emma Barrett-Hoey
Founder & Director, Thrive

David Reid
CEO, Be

Wendy Tulloch
Business Solutions Lead, Oracle

Phil Durand
Director, Customer Experience Management, Confirmit

2018 Partners:

• Cranfield University
• CXM Customer Experience Magazine
• Awards International
• Barnados