CXN Live: Customer Journey Management 2021 | CX Network | 13 April 2021 | Online Event
Venue
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| Event Date |
Tue Apr 13 BST - Wed Apr 14 BST (over 3 years ago)
In your timezone (EST): Tue Apr 13 3:00am - Wed Apr 14 12:00pm |
| Location | Online Event |
| Region | EMEA |
Details
The pandemic has caused a behavior shift that will permanently alter customer journeys for most, if not all, businesses.
Post-pandemic, an increased proportion of customer journeys will take place via digital channels. While this transition will pose challenges in the short term, in the long term it will provide greater opportunities for those looking to differentiate their offering by designing innovative customer journeys.
With that in mind, CX Live: Customer Journey Management 2021 will be focused on how to optimize your customer journeys through:
• Customer Journey Mapping: effectively visualizing existing and future state customer journeys to identify key touch points and causes of friction
• Customer Journey Analytics: utilizing data to measure, track and improve existing customer journeys
• Customer Journey Orchestration: ensuring that you have a truly integrated omnichannel service model to deliver a seamless and personalized experience
• Culture Change: leveraging insights derived from your journey management project to foster a customer-centric organizational customer, and realign the business around customer goals and objectives
4 Reasons to Attend:
• Hear the best case studies from across the globe
• Access the content on demand and watch in your own time
• Assess the latest technological innovations
• It is 100% free to attend
Who you will meet?
This event has been designed for Heads / Directors / General Managers of:
• Customer Experience
• Digital Transformation
• Digital
• Mobile Strategy
• Customer Feedback
• UX / UI
• User Experience
• Omnichannel
Speakers
2021 Speakers
Ana Pia Guzman-Briley
Director of Digital Marketing, TGI Friday's
Lisa Kaufman
Voice of The Customer Director, WorldPay/FIS
Beverly Peeling
Global Associate Director Online Digital Strategy – Digital Transformation and Customer Experience, Kimberly-Clark
Ashley Lickenbrock
CCXP, Experience Design Lead, Bayer Crop Science Division
Barbara McLaurine
CCXP, Brand Manager, Bayer Crop Science Division
Scott Draeger
VP of Customer Transformation, Quadient
Jim Tincher
CEO and Founder, Heart of the Customer
Sponsors & Partners
2021 Sponsors
LEAD SPONSOR:
• Quadient
SPONSORS:
• Glassbox
• NTT Data