Online Event

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Dec 7 EST - Wed Dec 8 EST (about 2 months ago)
Location Online Event
Region All

With that in mind, CX Trends and Predictions will wrap up our 2021 events, and focus on the following key trends and technologies that will shape 2022:

• Predictive CX – leveraging the increasing amount of data available to drive proactive CX
• Artificial Intelligence – augmenting the workforce with AI to enhance decision making and scale service excellence
• Personalization & Humanized CX – effectively balancing AI and automation against human factors such as empathy, connection and engagement
• Customer advocacy – ensuring sustainable business growth through a focus on loyalty, word of mouth and advocacy


2021 Speakers

Lynn Schlesinger
Chief Customer Experience Officer, Forbes

Shalini Devji-Jethwa
Head of Europe Marketing, MoEngage

Millie Gillon
MD & Global Head of CX, Standard Chartered Bank

Tarv Nijjar
Global Director of AI & Digital Strategic Initiatives, Mars Inc.

Dan Gingiss
Chief Experience Officer, The Experience Maker

John Symcox
Director of Innovation, First Fidelity Bank

Meagan White
Head of North America Marketing, MoEngage

Mukesh Mirchandani
Vice President, Global Field Solution Engineering, Freshworks

Sponsors & Partners

2021 Sponsors and Partners

• Freshworks
• Moengage