CXNYC 2017 | Forrester Research | 20 June 2017 | New York Hilton Midtown, 1335 Avenue of the Americas New York, NY

Today’s CX leaders are expected to not just create great experiences, but to deliver CX programs that drive revenue and growth. Doing so requires more than simply meeting or exceeding your customers' expectations. You must elevate your CX strategies and tools to the next level. To create breakaway CX, disciplined analysis and execution are required. You must target customers who respond best to great experiences, who represent tangible future value, and whose loyalty will grow your business.

Melissa Barra
Chief Strategy and Customer Relationship Officer, Sleep Number By Select Comfort

Leigh Gallagher
Assistant Managing Editor, Fortune

Chip Heath
Professor, Stanford Graduate School of Business

Katie McMahon
Vice President & General Manager, SoundHound

Brad Olson
SVP, Member Experience, Peloton

Todd Walthall
Senior Vice President, Customer Experience, Blue Shield of California

Matt Fleckenstein
Chief Marketing Officer, Amplero

Harley Manning
Vice President, Research Director, Forrester

Tracey Weber
Chief Client Officer and VP, Transformation, IBM Cognitive Engagement

Nick Barber
Analyst, Forrester

Stacy Bolger
Senior Strategic Consulting Director, MaritzCX

Allegra Burnette
Principal Analyst, Forrester

Dave Clark
Vice President of Design, TandemSeven

Terry DeKalb
Director of Brand and Customer Experience, Agilent Technologies

Mike Facemire
Vice President, Principal Analyst, Forrester

Phil Goddard
Managing Director, Product Services, TandemSeven

Michele Goetz
Principal Analyst, Forrester

Nikhil Govindaraj
Vice President of Product Management, Moxie

Alex Greengold
Vice President, Customer Experience & Technical Operations, Dish Network

Andrew Hogan
Analyst, Forrester

Rob Koplowitz
VP, Principal Analyst, Forrester

Fabrice Martin
Vice President of Product Management, Clarabridge

Tina Moffett
Senior Analyst, Forrester

Michelle Musgrove
Vice President, AARP Experience Strategy & Governance, AARP

Stacey Nevel
VoC Consulting Director, Confirmit

Rick Parrish
Principal Analyst, Forrester

Matt Pinili
Senior Sales Engineer, Confirmit

Ted Schadler
VP, Principal Analyst, Forrester

Roxana Strohmenger
Vice President, CX Index, Forrester

Edwin van Bommel
Chief Cognitive Officer, IPsoft

David Waugh
SVP, Market Development, DataStax

John Wompey
VP Customer Experience and Connectivity, Foot Locker

Laura Garvin Tramm
Data Scientist, Forrester

J.P. Gownder
Vice President, Principal Analyst, Forrester

Brian Hopkins
Vice President, Principal Analyst, Forrester

Craig Le Clair
Vice President, Principal Analyst, Forrester

Samuel Stern
Principal Analyst, Forrester

Brendan Witcher
Principal Analyst, Forrester

Alexandra Cavoulacos
Founder & Chief Operating Officer, The Muse

Karen Harvey
CEO & Founder, Fashion Tech Forum & INDX and CEO, Karen Harvey Consulting Group

Julio Hernandez
Head of Global Customer Center of Excellence, KPMG

Evan Minskoff
Head of Brand + Global Growth Strategy, Tumblr

John Padgett
Chief Experience And Innovation Officer, Carnival Corporation

George Colony
Chairman of the Board, Chief Executive Officer, Forrester

Ted Hunting
Vice President, Genesys

David Truog
Vice President, Research Director, Forrester

Angela Wells
Senior Director, Oracle CX

James Bauman
Senior Manager Customer Experience, Dish Network

Bill Burkart
President and Chief Operating Officer, Wunderman Data Management

Katie Byrne
Senior Consultant, Forrester

Andras Cser
Vice President, Principal Analyst, Forrester

Chris du Toit
Chief Marketing Officer, Jacada

Pamela A. Fitch
VP Digital Product Manager, Dollar Bank

Tobias Goebel
Director, Emerging Technologies, Aspect

Dan Gordon
Senior Vice President, Strategy and Development, West

Liz Graham
Vice President of Sales and Service, Wayfair

Mike Gualtieri
VP, Principal Analyst, Forrester

PV Kannan
CEO, [24]7

Anjali Lai
Senior Analyst, Forrester

David McBride
Director of Product Management, IBM Watson Customer Experience Analytics

Una Morabito
SVP, Head of Workplace Solutions Client Management, MassMutual

Tom Nawara
Partner, IBM iX | NA Studio Growth Lead and Chicago Studio Co-Lead, IBM

Trays O’Reilly
Vice President, Customer Experience, Comcast NBC Universal

Vic Piano
Vice President, ECD, Epsilon

Brandon Purcell
Senior Analyst, Forrester

Maxie Schmidt
Principal Analyst, Forrester

Fiona Swerdlow
Vice President, Research Director, Forrester

Joana van den Brink-Quintanilha
Principal Analyst, Forrester

Geeta Wilson
Vice President, Consumer Experience — Enterprise Transformation, Humana

Julie Ask
Vice President, Principal Analyst, Forrester

Frank Gillett
Vice President, Principal Analyst, Forrester

Ryan Hart
Principal Analyst, Forrester

TJ Keitt
Senior Analyst, Forrester

Kelly Price
Researcher, Forrester

Jennifer Wise
Senior Analyst, Forrester

Tony Costa
Principal Analyst, Forrester

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