Wed Mar 16 SAST - Thu Mar 17 SAST (in about 2 months)
In your timezone (EST): Tue Mar 15 6:00pm - Wed Mar 16 6:00pm
Indaba Hotel, Spa and Conference Centre
William Nicol Drive, Pieter Wenning Road Johannesburg, Fourways, Sandton, 2191, South Africa
To succeed in the new digital age of collections, debt collectors need to better understand their customers’ diverse preferences and then design a multichannel contact strategy to address them.
This strategy requires coordinated capabilities—in technology and infrastructure; in advanced analytics, machine learning, and automation; and in a well-orchestrated deployment.
The object is to deliver tailored messages through the right channels in the right sequence to the right customers.
Make Customer Satisfaction a No. 1 Priority is the message of the conference.
Attending the conference will offer attendees the wisdom to correct missteps and plan future digital customer engagement activities so that companies can reap the benefits of fully engaged, loyal customers.
The programme will cover new as usual latest developments and innovations within the debt collection industry, but will give delegates a thorough understanding of DCX in the debt collection arena and cover sections such omni-channel and customer engagement, customer engagement in debt collection and call centres, customer due diligence (CDD) and digital customer engagement and debt collection technology.
To establish digital consumer engagement as a major part of an integrated set of end-to-end services and solutions that brings together strategy, technology, analytics, is essential for the success of any company, especially in the debt collection field. This is more than ever needed in the present environment still plagued by the COVID pandemic.
The annual conference has established itself as THE meeting place for professionals working in the financial services sector in Southern Africa.
Sponsoring or exhibiting will give participating companies the chance to reach representatives from banks, financial institutions, debt collection service providers, debt collection agencies and call centres.
The conference will offer delegates both normal and virtual registration possibilities.
We invite all professionals dealing with debt collection to join us – Trade Conferences International- at this popular conference.