Online Event

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Event Date Thu Mar 24 EDT (in 2 months)
Location Online Event
Region All

Join us at Delivering Excellence in Housing Customer Services 2022 to hear the latest updates from leading policymakers and experts on delivering excellent customer service in the social housing sector. Engage with a series of best practice case studies from across the UK, showcasing innovative customer engagement strategies, digital customer service models, and tips for engaging with vulnerable and disabled customers. You will also have the opportunity to network with senior colleagues from across the social housing sector working to improve their customer service strategies.

Why Attend:
• Hear high-level keynotes on the latest policy and strategies to improve customer service across the housing sector
• Gain practical insights into training staff, transforming customer services, and engaging with vulnerable customers
• Engage with senior colleagues from across the sector to discuss innovative customer service strategies
• Gain 8 hours of CPD points towards your yearly quota

Who Should Attend:
• Delegates who will have an interest in this event will be those working to improve Customer Service in Housing Associations.

*This Conference is open to Public, Private and Third Sectors.


2022 Speakers

Sue Shirt
Executive Director, Customer Experience, Stonewater

Josh Goodman
Director of Social Housing, Department of Levelling Up, Housing and Communities

Rebecca Reed
Head of Insight and Development, Housing Ombudsman

Chyrel Brown
Chief Operating Officer, One Housing

Susan Stockwell
Chief Customer Officer, Hyde Housing

Alistair Lockhart-Smith
Learning and Development Consultant, Institute of Customer Service

Dean Anderson
Director of Customer Services, Futures Housing Group

Ashley Bryant
Customer Service and Revenue Director, L&Q Group

Rowan Procter
Director of Care and Support, Orwell Housing