Deloitte Shared Services, GBS & BPO Conference 2017 | Deloitte | 21 November 2017 | Vienna, Austria

This year’s conference takes place in the beautiful and historic city of Vienna. It’s a ”must attend” event for CFOs, Financial Controllers, Shared Services Heads, Global Business Service Leaders, BPO Contract Managers, CIOs, Global Process Owners and HR Leaders.

Conference topics
• Robotics and Cognitive Technologies
• Analytics
• Social media, Mobility, Analytics and Cloud (SMAC)
• The war on Talent
• The age of GBS?
• Continuous Improvement (CI)

2017 Speakers

Charlotte Allen
Senior Director, Global HR Services, AstraZeneca

Nathalie Benton Skerritt
Group Technology: Robotics & Process Automation (RPA), UBS

Bjorn Bergabo
General Manager, Global Operations in Europe, Russia & CIS, GE

James Bruce
Head of GBS, Unilever

Jo Clarkson
CEO, Meta UK Ltd

George Connell
Vice President Finance & Data Operations Strategy, Shell and Centre Finance Lead, Shell Business Operations

Heather Cooper
Hargreaves Lansdown

Mariesa Coughanour
Director of Operations, Movable Ink

Joseph Craughan
Head FSC Russia, Novartis

Debra Cummings
Head of Management Information, Allianz Insurance plc

Dr Daniel Dornbusch
Head of Global Finance Shared Services, BASF Services Europe

Gabriele Dutz
HCM Consulting Lead, KUKA

Nora Fehlbaum
CEO, Vitra

Birgitt Greif
Director, EMEA Shared Service Centre, Dassault Systèmes

David Henderson
Hargreaves Lansdown

Rob Hughes
‎Senior Director, EMEA Marketing, Automation Anywhere

Stéphane Jacottet
EMEA & LATAM Controller, Salesforce.com

Rene Overgaard Jensen
Head of Process Excellence, Maersk Line

Adriana Konjani
General Manager and HR Manager, Business Operations Centre, Shell

Deborah Kops
Founder and Managing Principal, Sourcing Change

Julien Lesaicherre
Europe Head of Development, Workplace Facebook

Vicki Mackintosh
Head of Port Business Services, Associated British Ports

Steve McCrystal
Head of GBS, AstraZeneca

Steve McKenna
Director - Finance Business Services, Lloyds Banking Group

Guy Mercier
Head of Global Services Strategy & Delivery Operations, Solvay Business Services

Nima Motazed
Head of Bratislava BSC, Swiss Re

Hilary Murphy-Fagan
CEO, National Shared Services Office

Matthew Norris
Group Head Global Business Services, Standard Chartered

Andrew Parris
Director of Shared Services, Tarmac

Neil Pendrey
Visual Assets

Srinivas Phatak
VP Business and Finance Services, Unilever

Fernando Pons
Vice President and Chief Administrative Officer, European Bank for Reconstruction and Development

Volker Pyrtek
CEO, BuyIn

Marcus Riesco
Heads of Strategy & Performance - Finance Operations, Lloyds Banking Group

Stuart Ross
CFO, NGA Human Resources

Simona Simion-Popescu
BSO Director, Coca-Cola Hellenic BSO

Derek Smith
Global Head of Outsourcing, Nearshoring and Offshoring Enablement and Governance, UBS

Giovanni Saponara Teutonico
Global Head of FP&A, Philips

Rebecca Tristan
Head of Customer Success, EMEA, Workplace by Facebook

Rosita Vasilkeviciute
SVP, Head of Global Services, Lithuania and Head of Global Utilities, Danske Bank

Philip Whelan
Head of Strategy & Process Management, GBS, BP Plc

Rob van den Wijngaard
​Manager Financial Shared Service Centre, Leiden University

Anita Allan
Senior Manager, Deloitte

Mateus Begossi
Director, Analytics & Information Management, Deloitte

Andrew Berry
Director, Deloitte

Punit Bhatia
Partner, Deloitte

Ritesh Bhushan
Senior Manager, Technology, Deloitte

Olivier Binse
Partner, Deloitte

Louniel Blom
Senior Manager, Deloitte

Ad Bourgonje
Senior Manager, Deloitte

Neil Bourke
Senior Manager, Deloitte

Chris Bradshaw
Senior Manager, Deloitte

Alvee Britto
Senior Manager, Deloitte

Jacob Bruun-Jensen
Principal, Deloitte

Kim Burton
Senior Manager, Deloitte

Susana Cambeiro-Gesto
Director, Deloitte

Graeme Carmichael
Senior Manager, Deloitte

Adam Clarke
Senior Manager, Deloitte

Laurence Collins
Partner, Deloitte

Richard Coombes
Partner, Deloitte

Mark Craddock
Director, Deloitte

Michael Davie
Manager, Deloitte

Jan-Hinnerk Fahrenkamp
Director, Deloitte

Deborah Gregg
Director, Deloitte

Ani Sen Gupta
Director, Deloitte

Oscar Hamilton
Director and Financial Services - Digital Finance Leader, Deloitte

Michael Haupt
Partner, Deloitte

Elias van Herwaarden
EMEA Service Leader, Deloitte Global Location Strategies

Matthew Howard
Director, Artificial Intelligence & Cognitive Computing, Deloitte

Robert Jan Huizing
Senior Manager, Deloitte

Amiya Kagalwala
Senior Manager, Deloitte

Dorthe Keilberg
Partner, Deloitte

Werner Kolarik
Host Country Lead, Deloitte

Deepinder Lamba
Director, Deloitte

Martin Laws
Lead of Deloitte’s Global “Work+Place” initiative, Deloitte

Emma Lawson
Conference Co-chair, Deloitte

Michelle Lee
Manager, Deloitte

Max Madgwick
Consultant, Deloitte

Emma Leonis
Senior Manager, Deloitte

Pag Miles
HR Technology SME, Deloitte

Adriana Miller
Manager, Deloitte

Piyush Mistry
Partner and Analytics & Information Management - Digital Finance Leader, Deloitte

Peter Moller
Conference Co-chair, Deloitte

Rebecca Mullins
Associate Director, Deloitte

Feargus Murphy
Manager, Deloitte

Laurent Nowicki
Partner, Deloitte

Vincenzo Opeka
Senior Manager, Deloitte

Jayanth Poorna
Senior Manager, Deloitte

Craig Powell
Manager, Deloitte

Nick Prangnell
Director, Deloitte

Neera Ridler-Mayor
Senior Manager, Deloitte

Antonio Russo
Partner, Deloitte

Rajeev Samaranayake
Associate Director, Deloitte

Richard Sarkissian
DC Principal, Deloitte

Richard Small
Partner, Deloitte

Sytze Smit
Manager, Deloitte

Ian Stewart
Partner and Chief Economist & Monday Briefing Editor in Chief, Deloitte

Rachel Taylor
Partner, Deloitte

James Tooley
Director, Deloitte

Dimitri Tsopanakos
Director, Deloitte

Alan Tua
Senior Manager, Deloitte

Toby Waldock
Partner, Deloitte

Brett Walsh
Partner, Deloitte

Justin Watson
Partner, Deloitte

Tyler Welmans
Senior Manager, Deloitte

Dirk Westra van Holthe
Senior Manager, Deloitte

Natalie Williams
Senior Manager, Deloitte

Dupe Witherick
Manager, Deloitte

David Wright
Director, Deloitte

Jeff Wright
Senior Manager, Deloitte

Conrad Young
Partner, Deloitte

Will Zuurbier
Consultant, Deloitte

2017 Sponsors

LEAD:
• Automation Anywhere

PREMIUM:
• BlackLine
• DELL Technologies
• IP Soft
• Vitra
• City of Lodz
• Colliers International
• Deloitte Global Tax Centre Europe
• Hanse Orga Group
• Invest Lithuania
• Invest Northern Ireland
• ISIS Papyrus
• NGA Human Resources
• Qlearsite
• Tradeshift
• Transparent
• Trintech
• UiPath
• WNS
• WorkFusion