Digital Claims 2024 | The Insurance Network | 22 April 2024 | etc.venues Fenchurch Street, 8 Fenchurch Pl, London EC3M 4PB, UK
Venue
etc.venues Fenchurch Street
etc.venues Fenchurch Street, 8 Fenchurch Pl, London EC3M 4PB, UK
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| Event Date |
Tue Apr 23 BST (8 months ago)
In your timezone (EST): Mon Apr 22 7:00pm - Mon Apr 22 7:00pm |
| Location |
etc.venues Fenchurch Street
8 Fenchurch Pl, London EC3M 4PB, UK |
| Region | EMEA |
Details
Transforming the way claims are processed and settled is a key priority for leading organisations striving to improve customer journeys, drive retention, deliver efficiencies and create sustainable competitive advantage. Rapid developments in digital technologies, data analytics and automation have provided an opportunity to deliver a truly omni-channel, personalised experience for customers, and free up claims teams to focus on solving complex challenges and delivering better customer outcomes. The event will focus on how you overcome the practical challenges to effectively deliver this change, and explore the latest claims innovations.
Topics to be covered include:
• Leveraging digital to drive up engagement, retention and build sustainable competitive advantage
• Harnessing the power of automation and A.I to deliver a better customer (and employee) experience
• Transforming the customer experience through data & analytics, self service and transparent claims processes
• Improving resolution times and reducing claims expenses
Speakers
2024 Speakers
Melanie Kill
Claims Transformation Director, AXA
Robin Challand
Digital Business Development Advisor & Former Claims Director, Ageas Group
Ian Thompson
Former Group Chief Claims Officer, Zurich
Margaret Scott
Director Claims Strategy & Customer Experience, Allianz Insurance
Ben Kelly
Claims Director, The Ardonagh Group
Joe O'Connor
Deputy CEO, RDT
Dan Fiehn
Group Chief Operating Officer, Compre Group
Annarita Roscino
Global Head Data & Insights, Zurich Insurance
Stephen Walker
Leader in General Insurance Claims and Customer Operations, Covea
Roy Jubraj
Former Chief Strategy and Transformation Officer, Esure
Tim Purcell
Commercial & Claims Strategy Director, AXA UK
Niamh McConville
Head of Claims Operations & Technical Support, Generali
Akash Bharadia
Former Customer Experience & Digital Transformation Lead, AXIS Capital
Tim Yorke
Transformation Director, Benefact Group
Mike Essam
Head of Express Claims, Zurich
Aleksander Czarnołęski
Senior Consultant, Sollers Consulting
Lucy Costin
Claims Innovation Leader, QBE Insurance
James Nicholson
UK Chief Claims Officer, Zurich
Sponsors & Partners
2024 Sponsors
SESSION SPONSOR:
• Sollers
• Smart Communications
• Firemind
• RDT