Digital Customer Experience Forum: BFSI Market 2019 | BIS GROUP | 18 February 2020 | TBA, Berlin, Germany

Venue
TBA
TBA, Berlin, Germany

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Event Date Tue Feb 18 CET - Wed Feb 19 CET (almost 5 years ago)
In your timezone (EST): Tue Feb 18 2:00am - Wed Feb 19 2:00am
Location TBA
Berlin, Germany
Region EMEA
Details

"Achieving Customer Centric Digital Transformation: Shifting To Personalized CX & To More Educated Customers". In a digital world, customers expect banks to connect all the dots and deliver omnichannel experiences that are seamless, personalized, and delightful. Whether your customers visit branch locations or engage on mobile apps, it’s essential that at the enterprise level, you're able to understand and anticipate their needs. Understanding your data is key to this kind of responsiveness. When you’re able to harness data and segment customers in new and exciting ways, target the right markets, and offer relevant products at the right time you can drive new opportunities, generate new revenue streams, and increase the value of every customer.

Speakers

2020 Speakers

Andrew Millar
Programme Manager UK & Europe, Open Banking & PSD2

Ankur Dalal
Principal Architect - Customer Experience

Mirja Lenikka
Customer Experience Lead

Jorge Varela
eCommerce & Digital Marketing Management

Tomas Reytt
Director of Digital Channels, Branches & External Partners CZ & SK

Laura Mullaney
Associate Director Digital Propositions, BGI

Andrius Karieta
Customer Retention Manager, Heficed