Digital Transformation & the Customer Experience 2019 | Wall Street Technology Association | 19 September 2019 | Yale Club, 50 Vanderbilt Ave, New York, NY 10017, USA
Venue
Yale Club
Yale Club, 50 Vanderbilt Ave, New York, NY 10017, USA
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| Event Date | Thu Sep 19 EDT (about 5 years ago) |
| Location |
Yale Club
50 Vanderbilt Ave, New York, NY 10017, USA |
| Region | Americas |
Details
Digital Customer Experience (DCX) has become the watchword of next-generation customer interaction. On the customer-facing side, technologies such as social platforms, chatbots, human-machine interfaces like Alexa and Siri, and virtual reality (VR)/augmented reality (AR) are dramatically changing how financial services firms interact with customers (whether individuals or businesses). On the back technologies like AI, machine learning, and advanced analytics are providing financial executives with unprecedented insight into customer desires and behavior.
In sum, these technologies have the potential to radically transform financial services firms. They can spawn new lines of business, new products and new partner channels.
Speakers
2019 Speakers
James Kostulias
Managing Director, Retail Client Experience, TD Ameritrade and WSTA President
Chuck Thomas
Senior Director, Advisory, Gartner
Lisa Woodley
Vice President, Customer Experience & Digital, FSI Business Consulting, NTT DATA Services
Michael Douglas
Product Marketing Executive, OutSystems
James Kostulias
Managing Director, Retail Client Experience, TD Ameritrade
Casey Santos
Chief Information Officer, General Atlantic
Sponsors & Partners
2019 Sponsors
PREMIER SPEAKING SPONSOR:
• Atos
LUNCHEON SPEAKING SPONSOR:
• NTT Data
SPEAKING SPONSORS:
• Broadcom
• Moxtra
• Outsystems