Digitally Bridging the Workforce Gap 2023 | Governing | 12 September 2023 | Webinar

Utilities and government organizations have experienced a significant talent shortage, and it’s not just short-staffed teams that are struggling — even fully-staffed teams are feeling the impact of inflation and are inundated with daily manual tasks.
By leveraging technology to make up for lost person-hours and empower existing staff, utilities and government organizations can not only increase customer satisfaction but also encourage staff to stay onboard. Moreover, digital transformation allows organizations to futureproof themselves from other workforce shortage issues, like a potential wave of mass retirements in the next few years.
One intuitive starting point for digital transformation is billing and payments. A streamlined digital billing and payment solution frees up time for employees to address more pressing issues and reduces the risk of errors and delays, improving overall employee and customer satisfaction.
Join us for a live webinar exploring how utilities and government organizations can limit the impact of the workforce gap with digital payment and billing solutions.
Key takeaways include:
• Tackling the talent shortage
• Breaking the employee burnout cycle
• Digital billing and payment best practices
• How to increase customer satisfaction

2023 Speakers

MODERATOR:
Shonte Eldridge
Senior Fellow, Center for Digital Government

SPEAKERS:
Travis Murray
AVP, Enterprise Utilities Alliances, InvoiceCloud

Kelly Rourk
Customer Service Process and Data Analyst, Mount Pleasant Waterworks

2023 Sponsors

• Invoice Cloud