Dispute Handling: ACH Rules vs. Regulation E 2022 | Electronic Payments Core of Knowledge (EPCOR) | 17 May 2022 | Webinar

When an account holder disputes an ACH transaction, navigating the regulatory bodies of the ACH Rules and Regulation E can get a bit choppy… BUT luckily you have EPCOR to be your captain and guide you effortlessly through the waters. Join us to take a look at the basics of Regulation E and the ACH Rules and how they should be applied to disputed ACH transactions. This webinar will cover key definitions, time frames, covered transactions and how to apply each body of regulation to the error resolution process. Together, we will walk through ACH dispute scenarios to appropriately apply the ACH Rules and Regulation E. The use of ACH warranty claims to resolve disputes that fall outside the 60-day return time frame outlined in the ACH Rules will also be discussed.