Drive IT Operations Business Value With a Service Provider Mindset 2023 | Gartner | 22 August 2023 | Webinar
Venue
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| Event Date |
Wed Aug 23 UTC (over 1 year ago)
In your timezone (EST): Tue Aug 22 8:00pm - Tue Aug 22 8:00pm |
| Location | Webinar |
| Region | All |
Details
Business optimization efforts demand continuous, proactive IT engagement and business acumen in order to better understand and deliver business outcomes. As trusted service and product providers, CIOs often have to balance divergent and contradictory roles to successfully deliver value to their internal customers. As a result, CIOs must run IT like a service provider business in order to deliver differentiating technology capabilities that optimize business performance. They need to deliver quality products and services at competitive prices to remain viable, all while seeking ways to enhance product and service offerings to improve customer outcomes and satisfaction. This complimentary webinar explores how IT organizations can think and act in terms of business value and outcomes to support technology-driven enterprise transformation efforts.
• Establish a business office to run IT as a valued business service partner
• Shift from a project-aligned to service-/product-aligned delivery structure
• Proactively identify new and innovative services that address emerging opportunities
Speakers
2023 Speakers
Monika Sinha
VP Analyst, Gartner