Driving Up Completion Rates: Empowering Remote Bankers & Contact Agents 2021 | One Span | 4 November 2021 | Online Event
Venue
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date | Thu Nov 4 EDT (about 3 years ago) |
| Location | Online Event |
| Region | Americas |
Details
Many banks and financial institutions are being forced to adapt their branch and call center operations to a digital-first world. A lot of the transformation that is taking place today is centered on optimizing how advisors and agents engage with customers – from a distance.
In this webinar, Leslie Parrish, Strategic Advisor Retail Banking & Payments at Aite-Novarica, and OneSpan discuss how branch and call center agents can connect with customers in a virtual environment to help drive higher application and forms completion rates.
Topics include:
Designing banker-mediated experiences around remote customer needs
Using digital platforms that integrate e-signature, video, identity proofing, and document collaboration capabilities to recreate the branch experience – remotely
Elevating call center voice and chat interactions with real-time co-browsing and signing
Speakers
2021 Speakers
Leslie Parrish
Strategic Advisor Retail Banking & Payments, Aite-Novarica
Rahim Kaba
VP Product Marketing, OneSpan