Hotel InterContinental Vienna
Hotel InterContinental Vienna, Johannesgasse 28, 1030, Vienna, Austria

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Event Date Thu Jun 13 CEST - Fri Jun 14 CEST (over 2 years ago)
In your timezone (EST): Thu Jun 13 2:00am - Fri Jun 14 11:00am
Location Hotel InterContinental Vienna
Johannesgasse 28, 1030, Vienna, Austria
Region EMEA

European banks have long been ambivalent to small and medium-sized enterprises (SMEs), but now that these businesses contribute around 12% of their total annual revenues, things are beginning to change. In fact, as the SME segment has potential for high growth over the next five years, 80% of European banks will make it a key priority in 2018 and beyond.

First held in 2004, the annual Efma SME Banking Summit has become a must-attend annual event that focuses on the challenges facing SMEs in the evolving retail financial services landscape. From 13-14 June, the 2019 summit in Paris will provide the perfect platform for Efma’s members to meet SME leaders and work together to define a strategy and roadmap for their SME banking success.

During the event, banks will be able to identify new ways to create segmentation and service models, develop end-to-end processes that redefine the roles of relationship managers (RMs), and discover the types of new products and services – both financial and non-financial – that are valued by SMEs.

Efma’s SME Banking Summit will also look at how banks can use Alibaba’s ecosystem example – it’s not about using Alibaba as a partner, but about their ecosystem as an inspiration for SME Bankers as a growth engine to introduce new services into their value propositions. These could include procurement, logistics, operations, technology, marketing, sales, payment, financing and more.

Delegates will also discuss how traditional banks can offer a stronger proposition than fintechs in core areas. Discussions will focus on fully analyzing how fintechs cater to SMEs in a business environment, how banks can digitize operations to improve the customer experience, how they can develop an ecosystem that offers a 360-degree overview of customers so they can increase the number of relevant customer touchpoints.

Sessions at the summit will explore the key areas banks need to focus on if they want to win and retain business from SME clients. Key topics will include:
• Banking transformation: how to leverage technological breakthroughs in SME banking
• Using digital channels and artificial intelligence to redefine the role of traditional RMs
• Developing behavioral segmentation methods to better serve SME customers
• The benefits of viewing SME business owners as private and affluent banking customers, and how banks can create cross-functional value propositions, service models and product bundles
• How to create non-financial and value-added services to boost loyalty and create new revenue streams
• Ways to create and monetize intelligent data
• How banks can develop partnerships beyond the banking industry by offering accelerator programs, e-government services and more
• New ideas for client engagement, online tools, e-commerce and more


2019 Speakers

M. Mudassar Aqil
Chief Executive Officer, FINCA Pakistan

Thomas Bisonga
Head of Business Banking, Stanbic Bank Kenya

Diego Caicedo
Chief Executive Officer, Omni|Bnk

Gorkem Cokcetin
Vice President-Fintech Engagement, Group Digital Office, Emirates NBD

Jack De Mooij
Tribe SE, Micro, SME and MidCorp, Product Area Lead, ING Bank

Jamie Devlin
Head of Business Development & Partnerships, Product Owner, Revolut

Pascale Devriese
Head of Digital Offering Small Business for the Operational Entity BNL (BNPP Group), BNL Gruppo BNP Paribas

Slavoljub Dordevic
Head Consumer & Small Business Banking, Raiffeisen Bank International

Boris Dyakonov
Chief Executive Officer, Senior Vice President Tochka Bank Russia & Anna Bank UK, Tochka Bank

Lukas Dzuroska
Country Manager Baltics, Nordics, Poland, Turkey, Georgia, Efma

Tamás Erni
Chairman, Loxon Solutions

Jorge Herrando
Digital transformation for SMEs Group Vice President, Santander

Meaghan Johnson
Senior Advisor, Efma

Katalin Kauzli
Business Development Director, PartnerHub Zrt - Charlie India

Mahdi Kilani
Head of Business Banking, Abu Dhabi Islamic Bank

Gokhan Koca
Head of SME Discipline (Global), BBVA

Evgeny Kolbin
Vice-president, Director of Digital Corporate Bank Division Head at Sberbank of Russia, Sberbank

Nikoloz Kurdiani
Deputy Chief Executive Officer, TBC Bank

Fredrik Ljungblad
Segmentmanager SME, Corporate Market SEB, SEB

Clemens Mueller
Executive Assistant to the Chief Corporates & Markets Officer, Erste Group Bank

Marcus O'Toole
Vice President Global Small Business Segment Europe & Enablement, Mastercard

Carlos Ortega Bedmar
Head of Strategy& Projects SMEs. Santander España, Banco Santander

Ivan Radnai
General Manager – Strategy and Business Development, NLB Nova Ljubljanska Banka

Malin Ringdahl
Chief Growth Officer, PE Accounting

Møyfrid Risdal
Senior Project Manager, SpareBank 1 SR-Bank

Luis Rodriguez
Chief Product Officer, Strands

Qamar Saleem
Global Lead SME Banking Practice, International Finance Corporation (USA)

Jason Storsley
Vice President, Small Business, Royal Bank of Canada

Sibylle Strack
Chief Executive Officer, Kontist

Gergely Tyukodi
Senior Manager, OTP Bank

Michal Ulicny
Global Business Strategy, eBay

Bob van Heumen
Head of Business Development, Backbase

Bela Ver
Chief Executive Officer, Appello

Stergios Zlatanos
Head of Commercial Development, Small Business Banking, Piraeus Bank

Sponsors & Partners

2019 Partners

• Appello Banking Software
• Backbase
• Invyo Insights
• Uoxon Innovation
• CharlieIndia
• Pisano
• Q2
• Strands
• The Paypers
• TheRecord
• VCita
• Veripark