Wed Apr 20 HKT (about 1 month ago)
In your timezone (EDT): Tue Apr 19 12:00pm - Tue Apr 19 12:00pm
Digitalisation and empathy are common methods of customer engagement. But never before has the pace at which these are being used in Hong Kong been so great. Nor has their necessity been so vital, as the city’s residents cope with a challenging environment. Whether and how businesses will continue with this strategy when the pandemic is finally over, remains to be seen.
The Financial Times, in partnership with Amazon Web Services, will gather leading experts in Hong Kong to examine how companies are using digitalisation and empathy, among other tools, to engage and support customers during the ongoing waves of the pandemic. The discussion will also explore whether and how these imaginative ways of interacting will last beyond the pandemic.
Head of Professional Services, Amazon Web Services
President and CEO, Siemens Hong Kong and Macao
Vice-President, Digital Products and Partnerships, Manulife Asia
Deputy Asia News Editor, Financial Times