End-to-End Customer Experience Management for B2B Manufacturers 2020 | TBM Evolution Group | 16 January 2020 | Marriott Hafen Courtyard, Speditionstraße 11, 40221 Düsseldorf, Germany

Venue
Marriott Hafen Courtyard
Marriott Hafen Courtyard, Speditionstraße 11, 40221 Düsseldorf, Germany

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Event Date Thu Jan 16 CET - Fri Jan 17 CET (almost 5 years ago)
In your timezone (EST): Thu Jan 16 2:30am - Fri Jan 17 10:30am
Location Marriott Hafen Courtyard
Speditionstraße 11, 40221 Düsseldorf, Germany
Region EMEA
Details

It is now time to put the customer at the center of all our planning! In these exciting times of huge technological innovation and disruption, manufacturers need to think more about what the customer wants and what will increase value for them. How can you own the whole customer experience and journey? How do we respond to service-obsessed customers? Moreover, what are the competency expectations and what will be the ROI?