Engage, Influence and Sell: 3 Ways To Improve Your Customer’s Journey 2023 | CommerceNext | 12 July 2023 | Webinar

Understanding the customer journey is a crucial task for retailers because it enables them to smoothly deliver personalized experiences that drive customer satisfaction, loyalty and, most importantly, sales. However, the increasing frequency, nonlinear nature and fragmentation of customer journeys make this understanding a daunting task. In this webinar, we look at three ways you can improve your customer journey by exploiting recent advances in AI, Data collection and retargeting technology. Specifically, we will discuss:

• Conversational AI: Explore how AI-powered chatbots can improve the customer experience, saving you time and money by delivering precise responses, autonomously creating content and eliminating chatbot inaccuracies

• Retargeting: Discover how to tailor retargeting efforts to customers at different stages of the buying process, including cart abandonment, site browsing and past visits

• Leveraging Real-Time Data: Learn how to leverage real-time customer data to identify areas where customers are being lost, measure and improve engagement around your campaigns and initiatives and connect channels for a seamless omnichannel experience that reduces friction

2023 Speakers

Celina Wong
Sr. Director Of Analytics and Strategic Insights, TULA Skincare

Josh Friedman
Head of Digital Products & Merchandising (Fmr.), Blue Apron

Christian Ward
Chief Data Officer, EVP, Yext

Courtney Herb
Director of Brand Marketing, AdRoll

Greg Dowling
Global Director of Business Insights, Glassbox

Allan Dick
Co-Founder, CommerceNext