Ensuring Five-star Complaint Handling Excellence for Financial Services 2022 | UK Finance | 28 February 2022 | Online
Venue
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| Event Date |
Tue Mar 1 UTC (almost 3 years ago)
In your timezone (EST): Mon Feb 28 7:00pm - Mon Feb 28 7:00pm |
| Location | Online |
| Region | EMEA |
Details
Today, most financial organisations have a robust complaint management process in place, but will this be enough for tomorrow?
Did you know, the number of new complaints escalated to the FOS has risen 58% year-on-year? Proving that there’s a disconnect between; the desire to address today’s influx of complaints vs the desire to implement long-term complaint management processes that ensure both a five-star service and regulatory compliance now and in the future.
Our upcoming webinar will share critical insights crafted across 30 years of market-leading experience to help financial services organisations better understand the common as well as the hidden obstacles arising within complaint management.
Key learnings include:
• How organisations can reduce FOS referral rate.
• How to increase the number of complaints resolved at the first point of contact.
• How to reduce the complaint resolution timeframe.
• What to consider within the FCA’s new Consumer Duty.
• Practical examples of award-winning complaint handling processes in action.
Speakers
2022 Speakers
Martin Canwell
Account Executive, Aptean Respond
Laura Marshall
Senior Account Executive, Aptean Respond
Alex Lowery
Solution Consultant, Aptean Respond
Fiona Turner
Principal, Financial Inclusion, Capability and Vulnerability, UK Finance
Sponsors & Partners
2022 Sponsor
• Aptean