Executive Customer Contact Exchange US 2017 | International Quality & Productivity Center | 11 October 2017 | Marriott Fort Lauderdale North, 6650 N Andrews Avenue, Fort Lauderdale, FLorida 33309, USA

The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact.

The Exchange is put together by customer service executives to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts to ensure your contact strategies are as sharp as possible.

2017 Speakers

Darin Phillips
FVP CX, Marketing & Training
Bayview Loan Servicing

Tom Karinshak
SVP Customer Experience
Microsoft

Sue Morris
Customer Service Leader and Interim Head of Windows and Devices Group
Microsoft

Schundra Hubbard
Executive Director, Client Service Management
J.P. Morgan

Rita Stolze
AVP Support & Trade Services
Royal Caribbean

James Ashworth
Managing Director, Customer Support and Services
Southwest Airlines

Brent Cogswell
VP Customer Care Center North America
Schneider Electric

Janice Quintana
311 Director
City of Atlanta

Rouben Karakachian
Director, CRM & Optimization
Hilton Worldwide

Bob Simmonds
Senior Vice President, Worldwide Travel Operations
Disney

Harvey Livingston
Regional Vice President - OBTM-Web Center
AT&T

Lance Gruner
EVP Global Customer Care
MasterCard

Troy Carrothers
Senior Vice President Customer Service
Kohl's

2017 Sponsors

Silver Plus Sponsor:
Genesys
iQor
Luminoso
Pindrop

Silver Sponsor:
Clear Harbor
Convergys
Data Mark
Inbenta
Sitel
Usan

Bronze Sponsors:
HGS