Field Service Amelia Island 2019 | Worldwide Business Research | 19 August 2019 | The Ritz-Carlton, Amelia Island, 4750 Amelia Island Pkwy, Amelia Island, FL 32034, USA

Field Service Amelia Island is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service Amelia Island is designed to help you achieve service excellence and drive profitability.

We conduct 6 months of research with VPs and directors of service and support. They share their challenges and successes with us so the Field Service conference is focused on the pain points that you are facing right now.

2019 Speakers

Hank Stokbroekx
VP Enterprise Services, Huawei

John Naar
VP Technical Support Services, IBM

Laura McCarty
Senior Director CX, Cisco

Lien A. Randle
Director, Contracts and Training & Development, Elevator/Escalator Division, Mitsubishi Electric

Bob Horton
Director of Field Service Operations, ABB

Allen Filson
Director, Professional Services, Canon Solutions America

James McAnally
VP, Hewlett Packard Enterprise

Juliet Pagliaro Herman
Director of Service Marketing and Product Management, Johnson Controls

Amanda Moore
Head of IT, Customer Solutions, Support & Field Service, Schneider Electric

Paul Hatfield
Director of Field Service, New Holland North America

Neil Johnson
Director of Professional Services, Hardinge

Rich Smith
VP Product & Services, Komatsu America Corp.

Carlos M. Gomez
Regional Services Executive, North America, Baker Hughes, a GE Company

Jon Kent
Corporate Manager Field Service and Mobility, Cox Communications

Michelle Vaccarello
VP Shared Services, Ricoh Americas

Sergio Frias
VP of Supply Chain, De Havilland

Bob Sucaet
Vice President, Global Flow Lifecycle Services, Emerson Automated Solutions

Zed Penn
Customer Success Manager, BD Life Sciences

Gregory Knight
Chief Customer Officer and SVP of Sales, Marketing, Customer Service and Claims, CenterPoint Energy

Marlene Kolodziej
AVP, End User Services, Enterprise Technology Services, Office of CIO, Northwell Health

Sophia Williams
VP and General Manager, Telecom and Technology Business Unit, NCR

Arnaud Allouche
VP Global Service Operations, Hitachi Vantara

Craig Bruns
Vice President, Customer Support, Crown Equipment Corporation

David D. Douglas
VP Service Management, Scientific Games

Billy Watts
General Manager, Energy Services, Mortenson

Eduardo Vasconcelos Bezerra
Customer Operations Director, Latin America, Lexmark

Thomas Maiello
Director, Global Product Support, Smith's Detection

Greg Parker
Director of Services, Thermo King

Mary Flake
General Manager, Service Operations, Comfort Systems USA

Jay Kriner
Service Manager, Conair

Sarah Wright
Director, Global Customer Support, Healthcare Informatics, ResMed

Ira M. Busman
VP Customer Service, Okuma America

Eric Rivas
Director of Service, Laird Controls

Vincent J. Canino
President & COO, Smardt

Brian Heaton
Senior Manager, Field Service, Omnicell

Chris Varley
Director, Field Service, Catalina

Nicole T. Carter
AVP of Customer Care, Chesapeake Utilities Corporation

Brandy Moore
VP Global Service and Aftermarket, Global Sign & Graphics, Gerber Technology

Chris Bade
VP Field Service & Customer Support, Detection Systems, Analogic

John L. Corliss
VP Global Service & Sales Operations, Fluidigm

Kevin Garell
Service Operations Manager, Boston Dynamics

Valtteri Vesikallio
SVP, Global Services, Hyland Software

Robert Willard
Senior Manager of Global Service Accounts and CXM Practice, Coherent

Maria Pallotta
Chief of Staff, Canopy Lawn Care

Syd Briggs
General Manager, Steele-Waseca Cooperative Electric

Tom Voirin
Former Director, Software & Service Support
Philips Healthcare

Randy Rothrock
Global Service & Support Operations Leader, Independent Contractor

Bruce Breeden
President, Field Service Resources

Dan Devone
Five-Time Emmy Award-Winning Television Sportscaster, NBC Sports

Hari Subramanian
Founder & CEO, Turbo Systems

Andrew Thomas
Product Manager for FSM and CX, Mize

John Tardy
Principal Consultant, Starr & Associates Management Consulting

Marne Martin
President, IFS Service Management Business Unit and CEO, IFS and WorkWave

Michael Blumberg MBA, CMC
CMO, Mize

Gregory Ratcliff
Global Director, Advanced Data Analytics, Vertiv

Sarah Nicastro
Field Service Evangelist, IFS and Workwave

Niraj Kadakia
Senior Director Ecosystem Solutions and Success, Software AG USA

David Goodwin
Director of PreSales Consulting, Astea International

Steve Smith
Vice President, Strategic Industries, ClickSoftware

Aaron Slack
CTO, Oscar Larson

Rob Brewster
CEO, GoFormz Mobile Forms

Sigi Wise
Co-Founder, Uptima

Kim Fenrich
Industrial Automation Service Product Manager - Simulation Technologies, ABB

Lu Athnos
Operations Manager of Field Service, ABB

Michael Mendoza
Field Service Practice Lead, Hitachi Solutions America

Marco Della Torre
CTO, Derive Systems

Rohit Joshi
SVP Supply Chain Transformation, Entercoms

Peter Rifken
Senior Solutions Engineer, Quick Base

Eric Ogilvie
Senior Solutions Consultant, Quick Base

Wes Jenkins
Senior Solutions Consultant, Quick Base

Karen Mehal
Vice President, Field Service Lightning, Salesforce Service Cloud

JP Rosato
Founder and CEO, Sitehands

Doug Turtz
Chief Revenue Officer, Sitehands

Adam Wolfe
Network Quality Manager, Catalina

Len Vanderhulst
Head of Service Americas, Eppendorf

Jeff Wald
President and Co-Founder, WorkMarket

Charles Hughes
Vice President, Technical Site Services, Acuative

Wayne Fowler
Head of Product Inspection, Mettler-Toledo

Balaji Govindhan
Senior Manager, Digital Field Experience, Ameren

Sid W. Hite III
COO, NuMoon Technologies

Justin Hester
Digital Transformation Director, PTC

Ross Brewer
National Service Director, Belimed

Michael Lawrence
Senior Director, Global Service Support and Development, SCIEX

Sara Mueller
Portfolio Director, Program Development, Field Service Events

James Joyner
Vice President – Global Operational Excellence, Astec Industries, Inc.

Andy Wight
Service Product Portfolio Director, SCIEX

Audrey Wisniewski
Business Analyst, Oscar W. Larson

Danny Dailey
Senior Manager, Technical Operations, Electrolux Major Appliances

Sumair Dutta
Director of Digital Transformation, ServiceMax

2019 Sponsors and Partners

SPONSORS:
• Aquant
• Astea
• Bolt Data
• Click Software
• Derive Systems
• Device Magic
• Entercoms
• Fieldbit
• GeoConcept
• GoFormz
• Help Lightning
• Hitachi Solutions
• HP
• IFS
• Kopin Enterprise Solutions
• Lytx
• McKinsey & Company
• Mize
• OverIT
• ProntoForms
• PTC
• Quick Base
• Salesforce Service Cloud
• Service 800
• ServiceMax
• SightCall
• Sitehands
• Starr & Associates
• Turbo Systems
• Uptima
• WorkMarket, an ADP company

MEDIA PARTNERS:
• Augmented Reality for Enterprise Alliance (AREA)
• CIO Review
• Customer Service Manager
• Energy Central
• Enterprise Mobility Exchange
• Field Service News
• Field Technologies
• National Association of Service Managers (NASM)