Field Service Asia 2017 | Worldwide Business Research (WBR) Events | 8 November 2017 | Amara Sanctuary Resort, 1 Larkhill Road, Sentosa Island, Singapore

Field Service Asia is the ONLY conference for leaders of Service, Support & Customer Care from Asia’s leading manufacturers and residential/commercial services, focusing on how to embrace innovation, enhance service, maximize efficiency, engagement and growth and build the foundations for the future of optimized service.

Our highly interactive agenda mixes case studies, roundtables and debates with a multitude of small-group formats ensuring you find real solutions to every one of your pain points.

Key benefits of attending:

• 80% global and regional heads speaking: amongst the 50 service leaders providing you with new insights and new solutions to your daily challenges

• Spotlight on powering customer satisfaction: how can you master field service in the new customer economy? How can you ensure your people deliver a first-class service every time?

• Maximising revenue and growth: how to master the Asian business model? How can you transform your field service organisation into a profit centre?

• “Winner takes all” head-to-head debates: The rise of robots puts you on the brink of a jobless future. Outsourcing is the only way you can provide direct field technician support to your entire customer installed base. Now's the time to transition to XaaS (Anything-as-a-Service).

• 6 interactive streams: Leave no stone unturned during deep-dives on how to master tools and technology, customer experience, strategic workforce management and logistics and spare parts

• Toolbox talks: Pick the topics that will make the biggest impact on achieving your 2018 priorities. Through facilitated discussion, you’ll tap into the collective expertise of your peers. Your toolbox will be overflowing!

• Deep-dive country clinics: What are the critical success factors for succeeding in Japan, China, India and SE Asia?

2017 Speakers

Arnaud Allouche
Global Head, Field Customer Services & Support , Hitachi Data Systems

Ron Zielinski
VP Global Customer Care , Coherent

Johannes Emmelheinz
CEO Mobility Customer Services , Siemens Mobility

Ramyang Pandya
Vice President – Client Services & Delivery, India Business & Operations , Tata Communications Transformation Services

Toshio Ono
Deputy Group Leader, Service Engineering Group, Customer Support , Mitsubishi Aircraft Corporation

Sae Kwon
Vice President, Technical Services - Asia Pacific, Japan, & Greater China , Cisco

Daryl Check
Executive, Service Delivery TSS Asia Pacific, Global Technical Services (GTS) , IBM

Chris Davey
Director, Customer Support - International , Bombardier

Gunter Emmerich
Field Service Director, South East Asia , Airbus

Coen Jeukens
Service Contract Director , Bosch Security Systems

Vasiliy Krivtsov
Director, Reliability Analytics , Ford Motor Company

James Withey
Services Manager – Asia Pacific & Greater China, On-Wing Services , Rolls-Royce

Mark Procyshyn
Director, APAC Service & Repair Centre of Excellence , Medtronic

Deepak Dwivedi
Head of Business Excellence APJ, Delivery Operations , Nokia

Ian Channing
VP Customer Service, Head of Global System Operations & Field Service , Swisslog

Olivier Naudo
APAC Service Associate Director , DePuy Synthes

Sachin Mallya
Director- Technical Service, Asia Pacific , Johnson & Johnson

Joseph Chua
Senior Manager, Strategic Services for APAC , Abbott Diagnostics

Rod Stevens
APAC Regional Field Services Manager , NetApp

Paul Davy
Senior Global Director, Instrument Service Group , Pall

Greg Yoder
Vice President, Customer Service & Support - APAC , Juniper Networks

Christian Schmid
Head Global Service Operations , Belimed AG

Matthew Metcalfe
Director of Customer Experience - Asia Pacific , Wright Medical Technology

Petra Popp
Senior Vice President, Global Service & Customer Care , Carl Zeiss Meditec AG

Wolfgang Jussen
Vice President, Service Lifecycle Management, Business Unit Service , Vestas

Julie Bourke
Senior Director, Service Relationship Management, APAC , ADP

Jean-Pascal Cobut
Head of Field Support Asia Pacific , Zodiac Aerospace Services Asia

Jan Menschner
Manager – Enterprise Services EMEA , Kennametal

Fathi Bakar
Field Service Manager, Asia Pacific , KVH Industries

Steve Tu
Vice President of Service, Asia , FOSS Analytics A/S

Frank Bunge
Global Director Aftersales Services , Leica Microsystems

Anthony Koh
Head of Service, Asia , Integra LifeSciences

Hui-Yong Goh
Head of Regional Service , Coherent

Prakash Punjabi
Director of Service , Glory Global Solutions Asia Pacific

Sid Hite
Global Service Director , Micromeritics Instrument Corporation

Ravinthran Dhamodaram
Director of Service APAC , Ortho Clinical Diagnostics

Trond Lillebo
VP Global Field Services , Inmarsat

Jaco Bierman
ASEAN Service Operations Manager , GE Healthcare

Gopal Kamath
Regional Director Field Services - APAC, Middle East & Africa , BT Global Services

Martin Fischer
VP Global Service and Customer Care , Zeiss Business Group Microscopy

Chi Nee Lim
Services Leader, South Asia, Compressed Air Technologies , Ingersoll Rand

2017 Sponsor and Partners

Lead sponsor:
• SAP Hybris

Principal Partner:
• LogMeIn
• ServiceMax
• Salesforce

Associate Partners:
• ClickSoftware
• Global Partners
• Worldwide TechServices
• SightCall