Field Service Asia 2019 | Worldwide Business Research | 11 November 2019 | Amara Sanctuary Resort Sentosa, Sentosa Island, 1 Larkhill Rd, Singapore 099394

Will you join over 180+ of Asia’s Service, Support and Customer Success Leaders or be stuck in the office wondering where everyone is?

Don’t miss out the unbeatable opportunity to:
• Stay current – Get the latest customer success and revenue and growth insights by learning from 60+ powerful speakers
• Time saving – Obtain new ideas and feedback from others who may have already mastered the problem you’re facing
• Fresh ideas – Gain the enthusiasm you need to return to the office and tackle new challenges
• Get solutions – Find suppliers, clients and solutions for your business, or inspiration for your next big venture
• Expand your network – Create, build, and nurture meaningful relationships from the top 100 companies in Asia

2019 Speakers

Chetan Makam
Global VP of Service, Terumo

Gaurav Iyer
VP of Service Management, Speedcast

Douglas Lim
Global Head of Customer Care, TPV Technology

Digby Wilson
Principal, Field Service Delivery, Telstra

Wang Yan
Overseas Service Director, Haier

Rebecca Ullman
GM of Customer Operations & Service Excellence, Australia, Canon

Margaret Dizon
VP of Customer Field Services, Broadband Business, Globe Telecom

Jimmy Auw
Head of Service Operations, Central APAC, Lenovo

Sunil Joglekar
Head of Network Support & Customer Acquisition, Tata Power

Jamie Morais
APAC Head of Aftersales Dealer Operations, Nissan

Christiane Joussemet
Head of Customer Excellence, APAC, Fuji Xerox

Carly Irving
General Manager, Customer and Market Operations, Energy Queensland

Suman Kargupta
Head of Service Experience, Reliance Jio

Anila Fredericks
Principal, International Service Centres, Telstra

Bharati Amarnani
Customer Service Operations Manager, Circles.Life

Naimish Rajyaguru
Head of Service Operation, DishTV

Mynool Hossain
Vice President, Customer Experience, Robi Axiata

Flora Chen
Workorder Process Innovation, Haier

Vanessa Oakley
General Manager, Strategy and Business Operations, Chorus

Anggun Himawan
Head of Customer Experience, XL Axiata

Bob Feiner
Senior VP, Global Deployment and Partner Services, Dell Technologies

Mark van der Wolf
Global Head of Service and Projects, Moba Group

Ron Zielinski
VP, Global Customer Service, Coherent

Pascal Lancelot
Head of Service Management, Schindler

Sae Kwon
VP of Technical Services, APAC, Japan, & Greater China, Cisco

Stephen Caulfield
Global Head of Field Services, Dell Technologies

John Brunkard
Head of Customer Success, SEA, Taiwan, Hong Kong & Korea, Red Hat

Sudheer Shetty
Director of Service Transformation, APAC, OTIS

Alain Bienfait
Head of Service, APAC, KONE

Jordan Argiriou
Head of Service, APAC, Qiagen

Sachin Mallya
Director- Technical Service, Asia Pacific, Johnson & Johnson

Carole Lebraud
Head of National Operations Centre, Field Services, Australia, Schneider Electric

Deepa Renjen
Director of Digital Operations and Processes, GE Healthcare

Ravinthran Dhamodaram
Director of Service, ASPAC, Ortho Clinical Diagnostics

Bjorn Ten Tusscher
Head of Service, SEA & Pacific, TRUMPF

David Harding
Area Service Director, Abbott Diagnostic

Nima Bahadori
Head of Digital Business, Singapore, Schindler Lifts

Daryl Check
Executive, Service Delivery TSS Asia Pacific, Global Technical Services (GTS), IBM

Pol Llahuna
Field Service Logistics & Network Design Manager, Schneider Electric

Dario Samarzija
Head of Support, EMEA, Alfresco

Ben Hartman
Sales Manager, APAC, Astea International

YS Lee
VP of APAC & Japan, Salesforce

Paulraj Rathinasamy
Global CTO, Ducont Systems

Marne Martin
President Service Management, IFS

Matthew Porta
Product Director, APAC, Salesforce

Alex Leroux-McCarroll
Regional Head of APAC, SightCall

Rama Krishna Chiniarlapalla
CEO & Co-Founder, Spoors

Jan van Veen
Co-Founder & Managing Director, moreMomentum

Aik Kong
Principal Architect, Workforce Delta

Sian Tee Lee
Business Development, RealWear

John Higgs
VP of Asia Pacific & Japan, RealWear

Mark Brewer
Global Service Management Director, IFS

Rajiv Niles
Senior Director, Solution Architecture, ServiceMax

Vijay Iyer
Head of Customer Experience Specialists, Asia & India, Salesforce

2019 Sponsors

• ServiceMax
• IFS
• Salesforce
• Rescue
• OverIT
• RealWear
• Astea
• GE
• SightCall
• Ducont Systems
• Spoors Technology Solutions
• Zinier
• Ecenta
• Workforce Delta
• Custella
• Zuper
• Vuzix